Search found 19 matches

Thank you, Sheila, I DO appreciate you taking the time to help me Smile

No, I did not make any changes to shipping between the two orders...in fact, I haven't made any changes in years.

I ship to ...

I have checked my options. I do ship internationally and only the countries to which I ship are showing in my options...both shipping zones and weight matrix.

Mexico is NOT showing as a country ...

Cancel that Mexico order!

Oh, yes, I did cancel the order. I have "lost" way too many packages going to Mexico. Hence, the reason I will no longer ship there.

I had my store on vacation hold and just took it off.

I have had two orders:

One from a UK buyer but shipping to Florida. The order showed the shipping amount but when the paypal payment was ...

@cosmicray

Thank you, yes, I have refunded her...she paid through Stripe.

That new Paypal money-grab IS going to hurt when customers don't combine orders. Sad

I actually do have my shipping set to be based on the weight of the package (using the matrix) and my items vary in weight from 3-8 ounces with the exception of a few larger sets. So when that final ...

Exactly as MoonwishesStore posited, The way my customer purchased, paid, purchased, paid, etc., did not give the site time to clear her cart.

Here is the response I received from eCrater:

Hello ...

Thank you all so much for your responses. I suspect, MoonwishesStore, that is what was happening. Maybe she saw her items still available so kept adding them back into the cart.

At any rate, just ...

Can someone help me understand what happened with this customer?

She bought item 1 and paid for it. Then she bought item 2 and paid but item 1 was still on the order so she has now paid for item 1 ...

Oh, Sheila, you are more thorough than I Wink

When I "click to check" shipping cost in my listing, it is giving me accurate USPS calculated shipping. However, when I check out, it is cha ...

Hooray! USPS Weight Dependable shipping seems to be working just fine this morning!

The post office did revise their site yesterday to add the free international insurance so, as Sheila pointed ou ...

Tiger, I know! Isn't it a shame that Polly was ruined Sad

I only sell the "vintage" style. They were so cute (not the "fashion" dolls Mattel made of them) and SO well-made...almo ...

Thank you SO much Sheila and Tiger!! I appreciate the input.

I have checked that I have the options settings still correct and I do so I am guessing that your explanation re: the USPS site is the ...

Good morning! I have put my store on hold this morning because I have received two orders with the wrong shipping. Need to get it fixed before it is a huge loss Sad

It seems it is ignoring my &quo ...

I am so grateful for all of the work that goes into this site and the fact that it has always been free for sellers. THANK YOU, eCRATER!!

Since the analytic is showing the source of my traffic, I ...