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Suspended store (Bugyme)

 
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bugyme



Posts: 4

PostPosted: Sun Mar 29, 2009 11:44 pm    Post subject: Suspended store (Bugyme) Reply with quote

Hi,

This is Bugyme, we are comics/novels online seller.

We understand that we might violate some ecrater's policy and the store got suspended. Like many store owners, we put in a lot of effort to maintain the store but suspended without notice. I understand ecrater admin has the right to do that but we appreciate this policy can be flexible and amend. A notice shall be nice. Most sellers like me are very shocked to see our store is suspended and the store items are missing. Our customers are upset and lost to see us 'vanished' suddenly. This is not a proper way to treat our value customers.

We also wrote to ecrater contact to assist to reinstate our store. We are selling chinese comics and novels, thus the title has to be in hanyu pinyin to made sense to our mechanise, is this only reason that our store got suspended if not what else shall we take note and fix up? We do appreciate the mod to assist us to 'fix' up the store by letting us know what other violations that we might made. Here is the example of our store item.

Subject: 22/01 Jan Yaoi BL Chinese manga : ai shang huai huai de nan hai

*Note : Click on the image to enlarge it.

* ai shang huai huai de nan hai (NT 120)
* Publisher : Dong Fan
* This manga needs to order, waiting time approx 2-4weeks.
* Selling at $11.50ea
* Condition: Excellent
* Intimacy sexual scenes may not suitable for young readers under 18yrs old

*** Booking to order mangas are welcome.
Pls. drop me an email and specfic publisher and title.
Allow 2 weeks waiting time as the mangas are ship from overseas.

* Feel Free to ask questions to my email address : bugyme@hotmail.com b4 order, I will response asap.

Terms and Condition:
1)* Payable via funds transfer (DBS/ POSB/ UOB) and send item via normal/ registered mail.
2)* Postage fee will be on you.
3)* Touch wood, dat in the event, it is lost in mail, seller is not liable.
4)* Kindly check with me on the postage fee.
5)* No Refunds or Exchange

Looking forward for your reply soon
Bugyme
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sun Mar 29, 2009 11:54 pm    Post subject: Reply with quote

Quote:
Intimacy sexual scenes may not suitable for young readers under 18yrs old

Were your items in Sex Stuff?
They might be comic books but if they are sexual in nature they belong in Sex Stuff category.
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thelivesandlovesofmaggiethecat



Posts: 9716

PostPosted: Mon Mar 30, 2009 12:04 am    Post subject: Reply with quote

Your titles and descriptions must be in English. If you want to add a second language you can but English must be most visible. You also have to quote shipping to the US and all money has to be in US$.

Listing can be tiring, especially if you are having to translate everything. Maybe too many slipped through without English. If too many of your listings were not clear enough in English it could have resulted in suspension. Since no one here can see your listings no one can really comment.

However since you knew you were breaking some of the rules, it is not eCRATER's fault your customers are inconvenienced. You did that by not adhering to the rules.

Re your sexual content. Are they kiddy porn in nature? That is forbidden.

Also pre-order is not allowed.
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bugyme



Posts: 4

PostPosted: Mon Mar 30, 2009 1:24 am    Post subject: Suspended store (Bugyme)? Reply with quote

Hi,

Thanks for your prompt reply. Appreciate.

As mentioned we do appreciate ecrater can notify us and provide a short note of why the store is suspended so that the sellers are able to rectify the errors/problems/violation immediately. It would be certainly a more pleasant experience for both sellers and buyers than the store sudden 'vanish'.

We do appreciate the prompt feedback and comments provided. They are helpful. To summarise the pointers:-

1) Is it sex stuff category? Some books may or may not contain adult sex content, we do not screen through every books. Just in case, we shall categorised them as sex stuff.
2) Title & description must be English. Please refer to the below sample and comment if the sequence is okie?
3) Quote shipping to the US - The check box for <US-Mainland> is already tick and it is 'blur'. We are unable to check or uncheck. It seems to be default check.
4) Money in USD dollars. If our local buyers wanted to pay in SGD but mistaken the selling price as SGD instead of USD, will there be a confusion and what is the next step?
5) Pre-order is not allowed. Noted, shall remove that statement.
6) Kiddy porn is forbidden. We are not sure about kiddy porn, these comics/novels are targeted for adult readers and that's why we mentioned <Intimacy sexual scenes may not suitable for young readers under 18yrs old> as a pre-warn and safeguard.

Here is the sample of amended link of the item, hope it is alright. Kindly comment.

Subject: 22/01 Jan Yaoi BL Chinese manga : In Love with baddy boy - ai shang huai huai de nan hai

*Note : Click on the image to enlarge it.

* In love with baddy boy - ai shang huai huai de nan hai (NT 120)
* Publisher : Dong Fan
* Transaction period approx 2-4weeks.
* Selling at USD$8.20ea (or SGD11.50)
* Condition: Excellent
* Intimacy sexual scenes may not suitable for young readers under 18yrs old

* Feel Free to ask questions to my email address : bugyme@hotmail.com b4 order, I will response asap.

Terms and Condition:
1)* Payable via funds transfer (DBS/ POSB/ UOB) and send item via normal/ registered mail is permissible.
2)* Postage fee will be on you.
3)* Touch wood, dat in the event, it is lost in mail, seller is not liable.
4)* Kindly check with me on the postage fee.
5)* No Refunds or Exchange
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acread
moderator


Posts: 11986

PostPosted: Mon Mar 30, 2009 3:55 am    Post subject: Reply with quote

What is a transaction period? (If I don't understand it, some of your customers won't either. Needs clarification).

If you want to make sure your customers understand the price is in USD then put a note about it in your listings. You can set the price only as USD according to eCrater rules.

And why did I get a pm of the same stuff you posted here? I will ignore the pm, since you already posted it here.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Mon Mar 30, 2009 1:32 pm    Post subject: Reply with quote

Quote:
4) Money in USD dollars. If our local buyers wanted to pay in SGD but mistaken the selling price as SGD instead of USD, will there be a confusion and what is the next step?

That's your business. To sell on ecrater.com ALL prices must be in USD - that's the rules.
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maggiethehousecat



Posts: 2398

PostPosted: Mon Mar 30, 2009 2:23 pm    Post subject: Re: Suspended store (Bugyme)? Reply with quote

bugyme wrote:
Hi,
As mentioned we do appreciate ecrater can notify us and provide a short note of why the store is suspended so that the sellers are able to rectify the errors/problems/violation immediately. It would be certainly a more pleasant experience for both sellers and buyers than the store sudden 'vanish'.

Makes no difference if you appreciate it or not. ECRATER isn't going to notify you. You knowingly broke the rules.

bugyme wrote:

1) Is it sex stuff category? Some books may or may not contain adult sex content, we do not screen through every books. Just in case, we shall categorised them as sex stuff.


May I suggest you get acquainted with your inventory. You are upset with ECRATER but don't even know what you are selling? Give me a break.

bugyme wrote:
6) Kiddy porn is forbidden. We are not sure about kiddy porn, these comics/novels are targeted for adult readers and that's why we mentioned <Intimacy sexual scenes may not suitable for young readers under 18yrs old> as a pre-warn and safeguard.


Kiddy porn is about sex with children and is directed to dirty old men not kids under 18. It is illegal on the internet and in many states and countries so you'd better make darn sure you aren't selling it.

bugyme wrote:
2) Title & description must be English. Please refer to the below sample and comment if the sequence is okie?

Here is the sample of amended link of the item, hope it is alright. Kindly comment.

Subject: 22/01 Jan Yaoi BL Chinese manga : In Love with baddy boy - ai shang huai huai de nan hai

*Note : Click on the image to enlarge it.

* In love with baddy boy - ai shang huai huai de nan hai (NT 120)
* Publisher : Dong Fan
* Transaction period approx 2-4weeks.
* Selling at USD$8.20ea (or SGD11.50)
* Condition: Excellent
* Intimacy sexual scenes may not suitable for young readers under 18yrs old

* Feel Free to ask questions to my email address : bugyme@hotmail.com b4 order, I will response asap.

Terms and Condition:
1)* Payable via funds transfer (DBS/ POSB/ UOB) and send item via normal/ registered mail is permissible.
2)* Postage fee will be on you.
3)* Touch wood, dat in the event, it is lost in mail, seller is not liable.
4)* Kindly check with me on the postage fee.
5)* No Refunds or Exchange


The example of the listing sounds like it is not English. Maybe you should start with Chinese manga and go on with the title and more. #1 I have never heard of the funds transfers methods you mention (DBS etc) so it sounds like you are eliminating the North American market by default. The #3 about touch wood etc would deter me from buying from you no matter what you were selling.

I'm not sure you even want to sell to the North American market or even Chinese-Americans. Your store makes it seem like you are just taking advantage of a free site to reach your Asian market. If that is the case then this isn't the place for your store. There are too many rules working against you.
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bugyme



Posts: 4

PostPosted: Mon Mar 30, 2009 7:12 pm    Post subject: Reply with quote

ACRead wrote:
What is a transaction period? (If I don't understand it, some of your customers won't either. Needs clarification).

If you want to make sure your customers understand the price is in USD then put a note about it in your listings. You can set the price only as USD according to eCrater rules.


We need 2-4weeks time to transact the orders which includes processing orders and delivery. As mentioned in our homepage. We are based in Singapore but our warehouse is at Taiwan, thus this is part of the processing time. If transaction period did not seem clear, perhaps order processing period sounds ok?
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bugyme



Posts: 4

PostPosted: Mon Mar 30, 2009 7:43 pm    Post subject: Re: Suspended store (Bugyme)? Reply with quote

maggiethehousecat wrote:
bugyme wrote:
Hi,
As mentioned we do appreciate ecrater can notify us and provide a short note of why the store is suspended so that the sellers are able to rectify the errors/problems/violation immediately. It would be certainly a more pleasant experience for both sellers and buyers than the store sudden 'vanish'.

Makes no difference if you appreciate it or not. ECRATER isn't going to notify you. You knowingly broke the rules.

Guess this is a bad news to sellers in ecrater.

bugyme wrote:

1) Is it sex stuff category? Some books may or may not contain adult sex content, we do not screen through every books. Just in case, we shall categorised them as sex stuff.


May I suggest you get acquainted with your inventory. You are upset with ECRATER but don't even know what you are selling? Give me a break.

We are as just disappointed as the rest of some sellers in ecrater
bugyme wrote:
6) Kiddy porn is forbidden. We are not sure about kiddy porn, these comics/novels are targeted for adult readers and that's why we mentioned <Intimacy sexual scenes may not suitable for young readers under 18yrs old> as a pre-warn and safeguard.



Kiddy porn is about sex with children and is directed to dirty old men not kids under 18. It is illegal on the internet and in many states and countries so you'd better make darn sure you aren't selling it.

We are not selling kiddy porn

bugyme wrote:
2) Title & description must be English. Please refer to the below sample and comment if the sequence is okie?

Here is the sample of amended link of the item, hope it is alright. Kindly comment.

Subject: 22/01 Jan Yaoi BL Chinese manga : In Love with baddy boy - ai shang huai huai de nan hai

*Note : Click on the image to enlarge it.

* In love with baddy boy - ai shang huai huai de nan hai (NT 120)
* Publisher : Dong Fan
* Transaction period approx 2-4weeks.
* Selling at USD$8.20ea (or SGD11.50)
* Condition: Excellent
* Intimacy sexual scenes may not suitable for young readers under 18yrs old

* Feel Free to ask questions to my email address : bugyme@hotmail.com b4 order, I will response asap.

Terms and Condition:
1)* Payable via funds transfer (DBS/ POSB/ UOB) and send item via normal/ registered mail is permissible.
2)* Postage fee will be on you.
3)* Touch wood, dat in the event, it is lost in mail, seller is not liable.
4)* Kindly check with me on the postage fee.
5)* No Refunds or Exchange


The example of the listing sounds like it is not English. Maybe you should start with Chinese manga and go on with the title and more. #1 I have never heard of the funds transfers methods you mention (DBS etc) so it sounds like you are eliminating the North American market by default. The #3 about touch wood etc would deter me from buying from you no matter what you were selling. I shall remove those statement you mentioned in regards of (DBS and touch wood etc). Please see the sample again in green below and comments

I'm not sure you even want to sell to the North American market or even Chinese-Americans. Your store makes it seem like you are just taking advantage of a free site to reach your Asian market. If that is the case then this isn't the place for your store. There are too many rules working against you.


We value your comments and they are certainly a great help to us. Appreciate once again. We are selling to global market includes all Americians so long there are people who understand chinese and interested in buying chinese manga and novels. In fact we have orders from USA, Canada and Thailand. We understand the some people here do not understand our listing because they do not understand the chinese language. '

Subject: 22/01 Jan Yaoi BL Chinese manga : ai shang huai huai de nan hai - In Love with baddy boy

*Note : Click on the image to enlarge it.

* ai shang huai huai de nan hai - In love with baddy boy
* Publisher : Dong Fan (NT 120)
* Order processing and delivery approx 2-4weeks.
* Selling at $11.50
* Condition: Excellent
* Intimacy sexual scenes may not suitable for young readers under 18yrs old

* Feel Free to ask questions to my email address : bugyme@hotmail.com b4 order, we shall response asap.

Terms and Condition:
1)* Payable via funds transfer and send item via normal/ registered mail is permissible.
2)* Postage fee will be on buyers.
3)* Kindly check with me on the postage fee.
4)* No Refunds or Exchange
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Mar 31, 2009 2:39 am    Post subject: Reply with quote

Quote:
We understand the some people here do not understand our listing because they do not understand the chinese language. '


You are missing the point -- READ the terms of selling on this site.
Then FOLLOW THEM!
Descriptions MUST BE in English - that's one of the terms.
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