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Can't get a response from CS

 
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adultdvdemporium



Posts: 6

PostPosted: Sat Jun 20, 2009 1:55 pm    Post subject: Can't get a response from CS Reply with quote

Going on 3 days now....

They suspend my store, meanwhile there are several sellers here selling the exact same dvds I was....

Can't figure out the problem if they won't respond....

Maybe they're too busy counting all the paypal and google checkout kickbacks.......
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maggiethehousecat



Posts: 2398

PostPosted: Sat Jun 20, 2009 3:22 pm    Post subject: Reply with quote

Was it all in the sex stuff global category? If not you would be suspended till you moved it.

If you have child porn, you will be suspended.

If you have nonsense titles but other sellers of the same DVDs don't, then you will be suspended till you fix the titles and the other sellers will not be suspended.
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acread
moderator


Posts: 11986

PostPosted: Sat Jun 20, 2009 3:27 pm    Post subject: Reply with quote

Did you figure out what you did to cause your suspension and correct it before contacting eCrater? If you haven't read the following read it. http://www.ecrater.com/community/viewtopic.php?t=1214

They always have a waiting period cause they are very busy. Handful of people dealing with tens of thousands of sellers. That is really normal.

Your kickback comment is very unfair considering you don't pay a peny to the site and whatever PayPal or Google Charges you goes to the credit card processing (which is not done free) and CG's or PP's own expenses.
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adultdvdemporium



Posts: 6

PostPosted: Sat Jun 20, 2009 4:53 pm    Post subject: Reply with quote

maggiethehousecat wrote:
Was it all in the sex stuff global category? If not you would be suspended till you moved it.

If you have child porn, you will be suspended.

If you have nonsense titles but other sellers of the same DVDs don't, then you will be suspended till you fix the titles and the other sellers will not be suspended.


Everything was in the proper category, I don't sell child porn, and there were no nonsense titles.
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adultdvdemporium



Posts: 6

PostPosted: Sat Jun 20, 2009 4:58 pm    Post subject: Reply with quote

ACRead wrote:
Did you figure out what you did to cause your suspension and correct it before contacting eCrater? If you haven't read the following read it. http://www.ecrater.com/community/viewtopic.php?t=1214

They always have a waiting period cause they are very busy. Handful of people dealing with tens of thousands of sellers. That is really normal.

Your kickback comment is very unfair considering you don't pay a peny to the site and whatever PayPal or Google Charges you goes to the credit card processing (which is not done free) and CG's or PP's own expenses.


Well, no, I haven't figured out what the problem was, and since I can't seem to log into my store, how exactly am I supposed to correct a problem ecrater has with my store if I don't know what the problem is?

Talk about an ass-backward system......
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adultdvdemporium



Posts: 6

PostPosted: Sat Jun 20, 2009 5:19 pm    Post subject: Reply with quote

ACRead wrote:
Your kickback comment is very unfair considering you don't pay a peny to the site and whatever PayPal or Google Charges you goes to the credit card processing (which is not done free) and CG's or PP's own expenses.


No offense, but that whole "the site's free, so don't complain" argument has worn thin.

And if you don't think Dmitri is getting revenue from Paypal and Google Checkout in exchange for only listing those two as the online payments on the "payments" page, you're quite naive.

So my comment stands.

I spent the better part of a week listing items, all legal, all on-hand, all with my own photos, all with carefully worded item descriptions so that even judgemental MORONS couldn't misrepresent what I sell, and don't appreciate my store being suspended without a word.

That's disrespectful and a poor business practice to boot.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Jun 20, 2009 5:40 pm    Post subject: Re: Can't get a response from CS Reply with quote

adultdvdemporium wrote:


Maybe they're too busy counting all the paypal and google checkout kickbacks.......


If you email was anything like your comments here I understand why they are dropping everything they do to help over 75,000 stores to take care of you.
Suspended stores do not get answered until they fix the issue. So until it's fixed and then you email them you won't hear from them.

Quote:
I spent the better part of a week listing items, all legal, all on-hand, all with my own photos, all with carefully worded item descriptions so that even judgemental MORONS couldn't misrepresent what I sell, and don't appreciate my store being suspended without a word.

Did you read the terms? It says you won't hear a word.


NOW, in an attempt to help you -

Since your store is still there
http://adultdvdemporium.ecrater.com/
You should be able to log in
it's suspended not deleted.

I am guessing that maybe you used the wrong global category - everything it looks like you sell should be in sex stuff.

Do you have premission to sell and use the faces of the actresses? Meaning none of what you sell is from woman that cam online and have no idea you are selling it?

Quote:
I don't sell child porn,

Using words like TEEN with porn can get you into trouble and maybe is what got you in trouble. Example - sweet teens, tons of teens -- indicates children. It might be the name of the dvd but it still an indication of being child porn.

Remember I have no idea, I can't see you ideas, I am just giving you some ideas on what to look for.




Quote:
They suspend my store, meanwhile there are several sellers here selling the exact same dvds

Look at their stuff - what's different? The global category, the title, the description, their home page, terms, etc etc.
It's your job to figure out how you broke the terms of selling here.

Could be that PayPal was being used and PayPal contacted ecrater.com and said it can't be used with adult items.
I think google checkout has something about it in their terms as well - but I'm not 100% sure since I dont' sell this stuff I don't try to keep up on it. Could it be that you sent a shipment to the state of Alabama where it is totally illegal?
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adultdvdemporium



Posts: 6

PostPosted: Sat Jun 20, 2009 6:25 pm    Post subject: Re: Can't get a response from CS Reply with quote

[quote="BigTallMensClothing"]
adultdvdemporium wrote:


Maybe they're too busy counting all the paypal and google checkout kickbacks.......


BigTallMensClothing wrote:
If you email was anything like your comments here I understand why they are dropping everything they do to help over 75,000 stores to take care of you.
Suspended stores do not get answered until they fix the issue. So until it's fixed and then you email them you won't hear from them.


Can't "fix the issue" if I can't log into my store, can I?


Quote:
I spent the better part of a week listing items, all legal, all on-hand, all with my own photos, all with carefully worded item descriptions so that even judgemental MORONS couldn't misrepresent what I sell, and don't appreciate my store being suspended without a word.

Did you read the terms? It says you won't hear a word.


BigTallMensClothing wrote:
NOW, in an attempt to help you -

Since your store is still there
http://adultdvdemporium.ecrater.com/
You should be able to log in
it's suspended not deleted.


Well, I've tried numerous times to log in, and I keep getting the message, "Invalid Username and/or password".

BigTallMensClothing wrote:
I am guessing that maybe you used the wrong global category - everything it looks like you sell should be in sex stuff.

Do you have premission to sell and use the faces of the actresses? Meaning none of what you sell is from woman that cam online and have no idea you are selling it?


Everything was in the proper category, and yes, I have permission........

Quote:
I don't sell child porn,

BigTallMensClothing wrote:
Using words like TEEN with porn can get you into trouble and maybe is what got you in trouble. Example - sweet teens, tons of teens -- indicates children. It might be the name of the dvd but it still an indication of being child porn.


Then there are roughly 20 or so other dealers RIGHT NOW whose stores need to be suspended.....and 18 year olds and 19 year olds also qualify as "TEEN."

It's only an "indication of being child porn" to those selfsame judgemental morons I referred to before.



Quote:
They suspend my store, meanwhile there are several sellers here selling the exact same dvds

BigTallMensClothing wrote:
Look at their stuff - what's different? The global category, the title, the description, their home page, terms, etc etc.
It's your job to figure out how you broke the terms of selling here.


I don't see any differences between my listings and the numerous other sellers who were selling THE EXACT SAME TITLES.

All the proper info about age statements, record keeping for the companies that make the product, etc. was included in my listings.

BigTallMensClothing wrote:
Could be that PayPal was being used and PayPal contacted ecrater.com and said it can't be used with adult items.
I think google checkout has something about it in their terms as well - but I'm not 100% sure since I dont' sell this stuff I don't try to keep up on it. Could it be that you sent a shipment to the state of Alabama where it is totally illegal?


I don't accept Paypal or Google checkout, since I know I can't process my payments through them for adult dvds.........

I'm not exactly new at this......
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thelivesandlovesofmaggiethecat



Posts: 9747

PostPosted: Sat Jun 20, 2009 9:32 pm    Post subject: Reply with quote

I don't know why you are getting the no such seller message. That appears when your store is closed, not suspended. Since I can see your home page or could earlier today, I know you are suspended, not closed.

You may be entering a . or , when you shouldn't or something that dumb. (Not implying you are dumb.)

The mods are trying to tell you something you aren't accepting: that getting snarky with the administration will not get you to head of the queue. Most of the people on the forum who try to help out are very loyal to ecrater and appreciate what we get for nothing. So the less attitude you display, the further you will get.

Are you trying to log into your admin page via ecrater's sign in page or are you entering your store name in the browser? Admin should work. Browser won't while you are suspended.
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adultdvdemporium



Posts: 6

PostPosted: Sat Jun 20, 2009 9:49 pm    Post subject: Reply with quote

thelivesandlovesofmaggiethecat wrote:
I don't know why you are getting the no such seller message. That appears when your store is closed, not suspended. Since I can see your home page or could earlier today, I know you are suspended, not closed.

You may be entering a . or , when you shouldn't or something that dumb. (Not implying you are dumb.)

The mods are trying to tell you something you aren't accepting: that getting snarky with the administration will not get you to head of the queue. Most of the people on the forum who try to help out are very loyal to ecrater and appreciate what we get for nothing. So the less attitude you display, the further you will get.

Are you trying to log into your admin page via ecrater's sign in page or are you entering your store name in the browser? Admin should work. Browser won't while you are suspended.


Well, after 3 days of sending polite messages to ecrater cs, with NO response at all, asking not only why my store was suspended, but why I can't even sign into MY ADMIN PAGE to see what the possible violation could have been, I think I've got the right to be just a little pissed off.

And, no offense to you and the two mods, but I can see why many wouldn't want to bother asking anything on these boards, when the first instinct of the "helpful" is to treat every new poster as if they're a goddamn idiot.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sat Jun 20, 2009 10:39 pm    Post subject: Reply with quote

due to your name calling
Quote:
judgemental morons
when the first instinct of the "helpful" is to treat every new poster as if they're a goddamn idiot.

which you done several times now - which is against forum rules - this topic is locked.

DO NOT START A NEW ONE!

No one in this forum can help you. Only the ecrater team can do it and when is up to them.
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