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My products no longer showing up in a normal ecrater search.

 
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DMATshades



Posts: 15

PostPosted: Fri Jul 17, 2009 9:11 am    Post subject: My products no longer showing up in a normal ecrater search. Reply with quote

I just noticed that the hits on my products all of a sudden completely stopped. SO i decided to do a normal ecrater search on them to no longer find them even with a full description. Why has this happened? Please Help!!!!

my site is http://www.DMATshades.ecrater.com
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DMATshades



Posts: 15

PostPosted: Fri Jul 17, 2009 9:34 am    Post subject: Reply with quote

and now i clicked on my product which lead me to no such product!! Does this mean my store was suspended? I have not broken any of the rules according to my knowledge! Can someone please help me?
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kjscreations



Posts: 1726

PostPosted: Fri Jul 17, 2009 10:17 am    Post subject: Reply with quote

you have been suspended. It looks like you sell knockoffs (we can only see your front page) & that is against ecrater terms. look in the "suspended" threads here & it will give you more info. If these are not knockoffs... be prepared to send the receipt FROM GUCCI & your other designer name companies... (not a wholesaler) there are no wholesalers that sell the designer name stuff.
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DMATshades



Posts: 15

PostPosted: Fri Jul 17, 2009 10:23 am    Post subject: Reply with quote

KNOCKOFFS! ARE YOU SERIOUS? I provided the picture of the safilo sticker for proof with the UPC/ISBN codes!! I get my products from a public company, and I contacted ecrater with this information. This bites!
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acread
moderator


Posts: 11986

PostPosted: Fri Jul 17, 2009 11:00 am    Post subject: Reply with quote

Your store is suspended. (You have Google Ads inside the categories instead of products).

Please read the following: http://www.ecrater.com/community/viewtopic.php?t=1214
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thelivesandlovesofmaggiethecat



Posts: 9747

PostPosted: Fri Jul 17, 2009 12:41 pm    Post subject: Reply with quote

Those stickers and bar codes can be faked a lot easier than the sunglasses.

Gucci and Louis Vuitton and all are public companies but they don't sell to wholesalers.
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DMATshades



Posts: 15

PostPosted: Fri Jul 17, 2009 6:45 pm    Post subject: Reply with quote

First of all, I never placed ads on my site. In fact, I don't even have an adsense account. Also, I did not buy my stuff from a wholesaler...hence, I only have one of each in stock

Ecrater has not gotten back to me...how long should it take?
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acread
moderator


Posts: 11986

PostPosted: Fri Jul 17, 2009 7:15 pm    Post subject: Reply with quote

DMATshades wrote:
First of all, I never placed ads on my site.

eCrater places them when they suspend the store. Those are eCrater's ads. Not yours. It's an indicator to the store being suspended. That is why I mentioned it. So there is no confusion about your stores state. Didn't say you were the one to put them there.

Quote:
Ecrater has not gotten back to me...how long should it take?

Did you first fix the issue before contacting them. If you read the post I showed you would know that that is what you need to do before contacting them.

Normally it takes a few days. Depending on the intensity of their work and peoples demand it may be longer.
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DMATshades



Posts: 15

PostPosted: Fri Jul 17, 2009 7:24 pm    Post subject: Reply with quote

I am so confused...how do I fix the problem first?
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Fri Jul 17, 2009 7:41 pm    Post subject: Reply with quote

IF the reason you are suspended is because there is a chance you are not selling legit items
then you need to provide proof that you are.
Use the contact form and tell the ecrater.comm you source for product and ask them where you need to email the scans of your receipts.
Keep in mind that invoices/receipt you submit need to be real and legit. They can not be from an UNauthorized agent selling product they have no right to sell (China manufacture selling Gucci just won't work).
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DMATshades



Posts: 15

PostPosted: Fri Jul 17, 2009 7:43 pm    Post subject: Reply with quote

All right, I'll email the scans of my receipts now. Thanks!
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scratchoffgames



Posts: 88

PostPosted: Sat Jul 18, 2009 11:28 pm    Post subject: Reply with quote

Quote:
KNOCKOFFS! ARE YOU SERIOUS? I provided the picture of the safilo sticker for proof with the UPC/ISBN codes!! I get my products from a public company, and I contacted ecrater with this information. This bites!


I don't think we meant you WERE selling knockoffs.... since we can only see the front page of your store... we can only guess & USUALLY when we see designer names... that is only our best guess. We can't see any other of the possible reasons like titles... descriptions... payment options etc. Please don't yell at us since we are not "ecrater". We are only sellers here & can only give you what we THINK happened.
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