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rated as 100% feedback, but no stars.

 
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bargainsurfing



Posts: 164

PostPosted: Sat Oct 24, 2009 9:08 am    Post subject: rated as 100% feedback, but no stars. Reply with quote

I know I have not sold a lot here, but I do have 100% feedback. I'm curious why I don't have any stars showing on my items.
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acread
moderator


Posts: 11986

PostPosted: Sat Oct 24, 2009 9:47 am    Post subject: Reply with quote

You need to have at least 3 feedback for the stars to show.

See: http://community.ecrater.com/viewtopic.php?t=19087
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bargainsurfing



Posts: 164

PostPosted: Sat Oct 24, 2009 9:58 am    Post subject: Reply with quote

I have made 11 sales but only 1 person gave feedback. It is really a shame, because I always ship within 24 hours, always include delivery confirmation and insurance, always followup with an email to let them know about the delivery confirmation and that I have shipped and always include a note with the package. What else could I possibly do? Rolling Eyes
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acread
moderator


Posts: 11986

PostPosted: Sat Oct 24, 2009 10:19 am    Post subject: Reply with quote

bargainsurfing wrote:
I have made 11 sales but only 1 person gave feedback. It is really a shame, because I always ship within 24 hours, always include delivery confirmation and insurance, always followup with an email to let them know about the delivery confirmation and that I have shipped and always include a note with the package. What else could I possibly do? Rolling Eyes

Wait until you get two more feedbacks.
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bricksandbeams



Posts: 58

PostPosted: Mon Nov 16, 2009 7:31 am    Post subject: Reply with quote

Should my items have stars? I saw a store that did. Is it a view option or something eCrater has to turn on?

I have 100% positive feedback.

Thanks.

EDIT: Nevermind, this is only in generic eCrater store, not my store. My items have stars.
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MaggietheCatsMeows



Posts: 2853

PostPosted: Mon Nov 16, 2009 5:55 pm    Post subject: Reply with quote

Bargain surfing, the lack of feedback has nothing to do with you. Many sellers shopping on ecrater have never bought anything on ebay and do not know about feedback and probably delete the ecrater feedback notices as spam if they even get them. I know I've received only 1 feedback notice from ecrater in all the years I've been selling and shopping here. Sometimes because of multiple purchases but other times they just don't arrive.

There is a site I buy from way too often, and every time I check out I get a pop-up asking me to rate the site. I never have done. They are annoying wastes of time and if I had a problem with the site or their products I call customer service. I think ecrater buyers react much the same way.

So please don't stress yourself about what more you can do to change the feedback situation. If you are doing your best, and having sales, that is what counts. Pat yourself on the back for doing a good job.
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Mikessportingoods



Posts: 468

PostPosted: Tue Nov 17, 2009 10:32 am    Post subject: Reply with quote

I agree...I do not give feedback either. I think it is a waste of my time.
If I have a problem, I contact customer service also.
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acread
moderator


Posts: 11986

PostPosted: Tue Nov 17, 2009 10:47 am    Post subject: Reply with quote

This topic is not about why the OP didn't get feedback. It's about the green stars eCrater places on their homepage and why they are not displaying.

So back to topic please.
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