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Found a Major Error - Can't Order Products using Firefox

 
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dinosaurtoyvault



Posts: 40

PostPosted: Fri Feb 05, 2010 10:12 pm    Post subject: Found a Major Error - Can't Order Products using Firefox Reply with quote

I don't know where you can report bugs, but I'm using Firefox and when I click "Buy Now" it takes me to a screen that says, "There are no products in the cart!"

Now when I do the same thing in Internet Explorer, I can proceed to the check out just fine.

Has anyone else uncovered this bug or can replicate it? I'm worried I'm missing a lot of sales.
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jigsaw-puzzle-palooza



Posts: 758

PostPosted: Fri Feb 05, 2010 10:48 pm    Post subject: Reply with quote

I'm using Firefox and I just tried it and it works fine. I have version 3.5.7
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acread
moderator


Posts: 11986

PostPosted: Sat Feb 06, 2010 6:37 am    Post subject: Reply with quote

When you tested it with Firefox you were not using a bookmarked page or a cached page right. Because there is a safety measure that prevents purchases of items from cached pages. Clear the cache of you Firefox browser and try again please.
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cosmicray



Posts: 7025

PostPosted: Sat Feb 06, 2010 8:15 am    Post subject: Reply with quote

Do you have cookies and/or javascript disabled ? Either of those might interfere with the shopping cart.
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dinosaurtoyvault



Posts: 40

PostPosted: Sat Feb 06, 2010 9:47 am    Post subject: Reply with quote

acread wrote:
When you tested it with Firefox you were not using a bookmarked page or a cached page right. Because there is a safety measure that prevents purchases of items from cached pages. Clear the cache of you Firefox browser and try again please.


Hmmm that might be it. I'll try it and if it works, I'll stop whining.

Is there a place to report bugs or do you just do it here?
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acread
moderator


Posts: 11986

PostPosted: Sat Feb 06, 2010 10:20 am    Post subject: Reply with quote

dinosaurtoyvault wrote:
acread wrote:
When you tested it with Firefox you were not using a bookmarked page or a cached page right. Because there is a safety measure that prevents purchases of items from cached pages. Clear the cache of you Firefox browser and try again please.


Hmmm that might be it. I'll try it and if it works, I'll stop whining.

Is there a place to report bugs or do you just do it here?

I didn't say "stop whining." If I wanted to say that I would. I don't have any need to say anything in a roundabout way.

I made a suggestion that there might be something else causing it than it being a bug. Before we report something as a bug it is always good to check other possibilities. This way there won't be many emails piling up eCrater's customer service. They already operate with a lag time.

Considering another seller posted in this topic that they are able to use Firefox and make a checkout, it is likely that the situation is specific to you. It may be because of what I mentioned or what cosmicray mentioned. Why not check those things first (since you are the only one experiencing it and therefore only one at the moment who could test that.)?

I am not yet convinced this is a bug. There are a lot of firefox users, if it was a bug there would be lots of sellers complaining that their customers cannot checkout with the system, which is not something I am seing.
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bigtallmensclothing
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Posts: 21854

PostPosted: Sat Feb 06, 2010 2:21 pm    Post subject: Reply with quote

dinosaurtoyvault wrote:


Is there a place to report bugs or do you just do it here?



www.ecrater.com on the lower right click on contact.
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