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Can't see any of my items!

 
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lashasroom



Posts: 17

PostPosted: Wed Apr 07, 2010 2:41 pm    Post subject: Can't see any of my items! Reply with quote

Hello there,
I can't seem to see any of my items on the website.
www.lashasroom.ecrater.com

What's wrong?

I'd be grateful for your help.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Wed Apr 07, 2010 3:17 pm    Post subject: Reply with quote

Im guessing since I am a seller just like you and I can't see your products either

You sell MAC Cosmetics and other items - right?

Send in your proof of authenticity to ecrater using the contact form. This proof can be your recipt/ invoice etc.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Wed Apr 07, 2010 3:37 pm    Post subject: Reply with quote

good catch ACRead! That is definately another thing that will be required before it's re-instated.
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acread
moderator


Posts: 11986

PostPosted: Wed Apr 07, 2010 4:09 pm    Post subject: Reply with quote

bigtallmensclothing wrote:
good catch ACRead! That is definately another thing that will be required before it's re-instated.

Sorry I thought maybe I was wrong so I removed my answer.


It basically said that:

eCrater has a rule about accepting only payment methods in the Payment Options section of the accounts and this:

Quote:
Payment from Nigeria is by credit card via Paypal, deposit to GTB bank account or internet bank transfer to HSBC bank account. The account numbers will be sent when processing the order.


the part about bank deposits may be one of the issues.

The causes of suspension are listed in the first topic in this section. Go through to see what applies to you.
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lashasroom



Posts: 17

PostPosted: Wed Apr 07, 2010 10:12 pm    Post subject: thanks Reply with quote

Ok, thanks... when i take this off, will they automatically sort it or do I have to contact them again? I already contacted them but they haven't replied to what the problem was.

Thank you.
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thelivesandlovesofmaggiethecat



Posts: 9860

PostPosted: Wed Apr 07, 2010 10:27 pm    Post subject: Reply with quote

After you fix your store, contact ecrater telling them what you have done.
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lashasroom



Posts: 17

PostPosted: Thu Apr 08, 2010 8:58 am    Post subject: Reply with quote

Thanks for your help...
How long before they respond to the message and rectify it?

Thank you again.
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AmericanEdge



Posts: 976

PostPosted: Thu Apr 08, 2010 10:47 am    Post subject: Reply with quote

lashasroom,
From the terms page in your store:
Quote:
Payment from Nigeria is by credit card via Paypal or Cash.
COD (Cash on Delivery) is by agreement only so please contact me before placing your order if you'd like to use this option.


I don't believe CASH is an accepted form of payment at eCrater.

Cash on Delivery is an option. If you select this as a payment option, customers can select this as a payment method without prior consent from you.
I don't believe COD would apply to International shipment such as sales to the United States.

The Moderators here can give you better info than I can.
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lashasroom



Posts: 17

PostPosted: Thu Apr 08, 2010 10:03 pm    Post subject: They've replied Reply with quote

Hi there, I got a reply and they want me to provide the reciepts of the brand name products I have... I think i'll just take them down because there's no way I'll have the reciepts of those things bought ages ago, some recievd as gifts, some bought online...

thank you for your help and replies.
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