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zickit
Posts: 21857
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Posted: Fri May 21, 2010 10:01 pm Post subject: New improved checkout system on ecrater.com |
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There is now a MESSAGE box in the checkout area.
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bdskeystonecorner
Posts: 101
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Posted: Fri May 21, 2010 10:06 pm Post subject: |
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That looks really nice and professional. I Like it!! |
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TyreeTrading
Posts: 1608
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Posted: Sat May 22, 2010 3:26 am Post subject: |
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Will it then fill in the same box in google or paypal? Will it appear on the order I get from eCrater?
(sorry, as a software tester I gotta ask those questions) |
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zickit
Posts: 21857
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Posted: Sat May 22, 2010 3:39 am Post subject: |
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TyreeTrading - well since google checkout has no such area I am GUESSING the answer is NO it will not go over to the payment side and it will only appear on the ecrater order in your ORDER section. |
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ArgonEmpire
Posts: 124
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Posted: Sat May 22, 2010 7:07 am Post subject: |
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I like that! |
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MoonwishesStore moderator
Posts: 17389
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Posted: Sat May 22, 2010 7:42 am Post subject: |
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I got a PP order last night with a nice long note attached. I don't know if it is the usual message through PP or from ecrater as I get notes frequently on PP orders. I think buyers like to leave notes, like "if this item is out of stock cancel the order" type of thing. I will have to remember to be looking for those on GCO orders also now. |
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kjscreations
Posts: 1727
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Posted: Sat May 22, 2010 10:14 am Post subject: |
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MoonwishesStore wrote: | I got a PP order last night with a nice long note attached. I don't know if it is the usual message through PP or from ecrater as I get notes frequently on PP orders. I think buyers like to leave notes, like "if this item is out of stock cancel the order" type of thing. I will have to remember to be looking for those on GCO orders also now. |
This is always the way it's been (payal).... I'll have to go look in order to see if anything changed. My concern is Customers add the comment BUT we never see this ecrater part if they pay via google. Then when I ask for the info... they get ticked & say "I added that in checkout".
HOPEFULLY we will be able see this info in our orders area in admin even IF they choose GC.
Will have to check this out more.
BT... can you ask if this info is visible to us if GC is used? |
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bargainexpress
Posts: 252
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Posted: Sat May 22, 2010 1:17 pm Post subject: |
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Wow - that's nice! |
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lunarberry
Posts: 19
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Posted: Sat May 22, 2010 2:08 pm Post subject: |
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Oh I like this though I use paypal, I also use money order and was wondering how I can have customers give me a little more info. on certain things when ordering without going through the trouble of contacting me separately This would make things much easier |
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oakteakstore
Posts: 1050
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Posted: Sat May 22, 2010 3:35 pm Post subject: |
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This is wonderful! I had a customer who became so confused and she was furious with me because she couldn't figure out how to pay with alternative payments, even though I led her step by step on how to do it.
This will help a lot. Thanks. |
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zickit
Posts: 21857
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Posted: Sat May 22, 2010 5:06 pm Post subject: |
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BAD NEWS
the message left by the customer is never seen by the seller .. anywhere ... if the customer pays using Google Checkout! |
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barrypromos
Posts: 6
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Posted: Sat May 22, 2010 7:59 pm Post subject: |
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Someone canceled an order AND left negative feedback because there wasn't a section to describe how to inform me what they wanted to order! I hope this helps buyers! |
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zickit
Posts: 21857
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Posted: Sat May 22, 2010 8:23 pm Post subject: |
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barrypromos wrote: | Someone canceled an order AND left negative feedback because there wasn't a section to describe how to inform me what they wanted to order! I hope this helps buyers! |
You should have contacted ecrater about having it removed if that's the case. |
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kjscreations
Posts: 1727
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Posted: Sun May 23, 2010 7:54 am Post subject: |
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I have the same problem that customer have canceled for that same reason... I don't think I got negged for it but if I did... ecrater removed it.
Also.... you may want to put your personalizing instructions closer to the top of the description. Getting customers to read the full first paragraph is hard enough LOL
Anyway.... if they use the Alternative checkout with the above page & choose Google checkout.... you will have some Ticked off customers IF they add info here & then you send them an email asking for the info again. Be aware of that unless Ecrater is working on this problem. |
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barrypromos
Posts: 6
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Posted: Sun May 23, 2010 9:26 am Post subject: |
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Thanks for the advice! |
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