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Is My Store Suspended?!

 
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Createphotocards4u



Posts: 12

PostPosted: Thu Nov 11, 2010 4:19 pm    Post subject: Is My Store Suspended?! Reply with quote

I have been selling on ecrater for a few years now with NO issues at all and nothing but a wonderful feedback. Today I logged in to work on some orders and I can't see any of my products that were listed in my store. They are all gone and it says no such product found. WHY??!!?? I contacted ecrater via email and no response. Can anyone tell give my some insight here.
Thanks in advance!
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AmericanEdge



Posts: 976

PostPosted: Thu Nov 11, 2010 4:41 pm    Post subject: Reply with quote

Your store has been suspended.
Since I can't see your products its hard to say what the problem might be.

One thing that comes to mind is this; are you licensed to use the Spiderman, Disney, Strawberry Shortcake, ect. images that are featured on some of your products?

eCrater does not notify store owners when stores are suspended for violations of their terms.
They feel that it is up to the store owner to:

1. Identify the problem
2. Correct it
3. Contact eCrater when the problem has been fixed.

You may read the eCrater Terms at: http://www.ecrater.com/terms.php

You can contact eCrater at: http://www.ecrater.com/contact.php

Good Luck resolving this problem.

ralph
eCrater Mall Store Directory
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Createphotocards4u



Posts: 12

PostPosted: Thu Nov 11, 2010 4:58 pm    Post subject: Reply with quote

Hi Ralph,
Thank you for your reply. I am wondering why ALL the other 100's of stores that sell the same EXACT SAME products as mine are still up and running??!! Should I expect an email back from ecrater??
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AmericanEdge



Posts: 976

PostPosted: Thu Nov 11, 2010 5:09 pm    Post subject: Reply with quote

Createphotocards4u wrote:
Hi Ralph,
Thank you for your reply. I am wondering why ALL the other 100's of stores that sell the same EXACT SAME products as mine are still up and running??!! Should I expect an email back from ecrater??

Normally you need to fix the problem and notify them of the changes.

One other thing comes to mind. When you log into your store and click on the products link, are any of your product titles in red. If so, this would indicate a problem of some sort.

As far as all the others selling the same, maybe they have obtained rights to those images.
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Createphotocards4u



Posts: 12

PostPosted: Thu Nov 11, 2010 5:12 pm    Post subject: Reply with quote

NOPE NO RED!! And that is a JOKE you know and I know that they have no obtained any rights. I have a HOLE list of stores on ecrater that are selling the same exact products!! How do you fix what you don't know is actually broken??
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AmericanEdge



Posts: 976

PostPosted: Thu Nov 11, 2010 5:25 pm    Post subject: Reply with quote

Createphotocards4u wrote:
NOPE NO RED!! And that is a JOKE you know and I know that they have no obtained any rights. I have a HOLE list of stores on ecrater that are selling the same exact products!! How do you fix what you don't know is actually broken??


That is why you are suspended.
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Createphotocards4u



Posts: 12

PostPosted: Thu Nov 11, 2010 5:55 pm    Post subject: Reply with quote

Hey Ralph
WHAT do you mean?? That there are Jealous others selling the same and had me suspended? SO how do I fix this??
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thelivesandlovesofmaggiethecat



Posts: 9749

PostPosted: Thu Nov 11, 2010 8:26 pm    Post subject: Reply with quote

I think Ralph misunderstood you and thought you meant you had a lot of stores on ecrater selling the same thing. That is not allowed no matter what you are selling.

When you write ecrater you might mention a few of the stores (use urls) that are selling the same merchandise as you. Ask why you were singled out.

It could easily be that one of the other competitor stores reported you to ecrater. Things like that happen.

Check all the terms and conditions first however to make sure that is why you were suspended.
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