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DesignsbyLC
Posts: 4
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Posted: Sat Nov 13, 2010 7:50 pm Post subject: How do I know if my store has been suspended? |
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I log in to my account and all my products are there but when I click on them it says no such product. What does this mean and what do I do? |
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zickit
Posts: 21857
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Posted: Sat Nov 13, 2010 8:09 pm Post subject: |
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you have been suspending
I'm guessing that possible you used trademark images |
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DesignsbyLC
Posts: 4
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Posted: Sat Nov 13, 2010 9:02 pm Post subject: |
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How do I know which item has the problem? If I remove everything can I relist items and the account is taken off suspension? Why was I not notified? How can you fix a problem I am not aware of? |
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zickit
Posts: 21857
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Posted: Sat Nov 13, 2010 9:50 pm Post subject: |
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it's in the terms of the site -
you can not use copyrighted images.
ecrater never notifies you. It's you responsiblity to read the terms on a regular basis as changes may accure without any notification.
If it's not your design and or you don;t have written permission to use it, then remove it from the site. |
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DesignsbyLC
Posts: 4
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Posted: Sat Nov 13, 2010 9:54 pm Post subject: |
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Thank You! I removed all items I think are questionable. I have been selling them for several years now and never had trouble. Others sell similiar items as well, strange how some get singled out. I emailed ecrater to tell them I removed the items. How long does it normally take to get a response? I hate not being able to speak to a person. ugh |
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zickit
Posts: 21857
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Posted: Sat Nov 13, 2010 9:57 pm Post subject: |
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how long ... depends on the volume of emails received. Usually within a day or two BUT it is a weekend, so no telling |
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zickit
Posts: 21857
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Posted: Sat Nov 13, 2010 9:58 pm Post subject: |
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as far as singled out - most likely someone or a copyright holder contacted ecrater |
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DesignsbyLC
Posts: 4
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Posted: Sat Nov 13, 2010 10:08 pm Post subject: |
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Can just anyone report an item even if they are not affiliated with the product/image at all? Say maybe a buyer that is no pleased or a seller that sells same item? |
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theartsandlettersofmaggiethecat
Posts: 2099
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Posted: Sun Nov 14, 2010 12:28 am Post subject: |
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Any one can report a store or an item but ecrater looks before they chop. |
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zickit
Posts: 21857
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Posted: Sun Nov 14, 2010 12:46 am Post subject: |
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if you sell stuff illegally with copyrighted images - you're lucky you aren't sued. Disney loves to sue as does Warner Bros and the rest. It's their right! |
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