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major problem causes downtime

 
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ecrater
forum admin


Posts: 790

PostPosted: Thu Jan 27, 2011 11:39 am    Post subject: major problem causes downtime Reply with quote

The datacenter where we are hosting experienced power issues. As a results 2 of our servers were damaged causing downtime from approximately 2.00am - 7.40am PDT time.

We temporary disabled the other products from the same seller feature until we rebuild our servers. ETA is 1-2 days.
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shiningstarsmusic



Posts: 4

PostPosted: Thu Jan 27, 2011 7:07 pm    Post subject: system down question. Reply with quote

I sold an item while the (Ecrater) system was down (filled through Google checkout as usual). Now on ecrater it is still waiting for me to charge the item. I don't want to charge it a second time. Is there something you need to do to take care of this or should I ignore it?
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MoonwishesStore



Posts: 9272

PostPosted: Fri Jan 28, 2011 6:56 am    Post subject: Reply with quote

If your order has been paid for, go ahead and send it. The only thing that will make a difference, I think, is you may not be able to receive feedback from the buyer. But no feedback isn't worth the hassle to try to cancel an order just to recharge it. Generally you can mark orders as paid when you open them up.
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RustyFarmall



Posts: 1300

PostPosted: Fri Jan 28, 2011 7:15 am    Post subject: Re: system down question. Reply with quote

shiningstarsmusic wrote:
I sold an item while the (Ecrater) system was down (filled through Google checkout as usual). Now on ecrater it is still waiting for me to charge the item. I don't want to charge it a second time. Is there something you need to do to take care of this or should I ignore it?


There is a place to click that will mark it as "paid"
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shiningstarsmusic



Posts: 4

PostPosted: Fri Jan 28, 2011 10:46 am    Post subject: Reply with quote

Thanks for the responses. The item was charged, shipped and archived on Google checkout. I think that since Ecrater was down at the time it did not receive that info from Google check out. Now the only choices are to delete, cancel, or charge. I think I'll be o.k. ignoring it. Thanks.
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bigtallmensclothing
moderator


Posts: 21816

PostPosted: Fri Jan 28, 2011 3:03 pm    Post subject: Reply with quote

shiningstarsmusic wrote:
Thanks for the responses. The item was charged, shipped and archived on Google checkout. I think that since Ecrater was down at the time it did not receive that info from Google check out. Now the only choices are to delete, cancel, or charge. I think I'll be o.k. ignoring it. Thanks.

yep, ignore it ... that's what I would do
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Periwinkles



Posts: 2852

PostPosted: Fri Jan 28, 2011 6:30 pm    Post subject: Reply with quote

I had a weird one - a lady purchased an item from two of my stores. I received notice on one but not on the other one. Luckily I caught it before I sent just one of them.
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tengatango



Posts: 68

PostPosted: Sat Feb 26, 2011 7:30 am    Post subject: Reply with quote

Periwinkles wrote:
I had a weird one - a lady purchased an item from two of my stores. I received notice on one but not on the other one. Luckily I caught it before I sent just one of them.


we almost made the same mistake.
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