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I GUESS my new store is suspended ... can anyone help?

 
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gortech



Posts: 2

PostPosted: Thu May 26, 2011 9:42 am    Post subject: I GUESS my new store is suspended ... can anyone help? Reply with quote

I believe my store is in 100% compliance with all ecrater rules and regs - but its of course possible that I missed something.....

1) All pics and text are mine - not stock, not from man. websites
2) payment terms and general terms are in compliance as well
3) google attributes are provided for most items


So after contacting ecrater 2x in 10 days .... Im at a loss. Its abit hard to know whats wrong - when no one will tell you! (any hints would be appriciated)

thank you Smile !
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu May 26, 2011 12:21 pm    Post subject: Reply with quote

Looks like your are going to have to provide proof - recipts - for the items to ecrater.

If you read the first topic in this section it says NOT to contact them until you in compliance. And you said you did it twice.

You don't even have yoru home page text filled in. The images on yoru home page may very well be take by you (they look like they are stock photos put into an ad or something) but they have so much stuff in the image you can't tell what it is.

WE are just sellers and can only guess what they problem is in the case of a suspension. My guess - you need to provide proof that you own the merchandise (send receipts) or provide them with the name and info of your authorized suppliers.
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gortech



Posts: 2

PostPosted: Thu May 26, 2011 12:40 pm    Post subject: Reply with quote

Thanks for the possible ideas Smile

The pics are standard box shots - front and back - they are the same ones I have on ebay and amazon ect. The box shots are in a frame with a tile and one or more picture. If this is incorrect - Ill gladly change it - but again since they dont reply - theres no way to know.

You mentioned faxing invoices ... how many? to whom? for which brands?


Is there any other contact info beyond the standard email? (where I can get detailed info on this ?)
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu May 26, 2011 1:56 pm    Post subject: Reply with quote

Quote:
The pics are standard box shots - front and back

Are you saying that you scanned or took a picture of the pictures on the box?
I'm not a awyer but I don't know how legal that is since those are not technically your pictures. They are pictures of SOMEONE ELSES pictures.

Quote:
You mentioned faxing invoices ... how many? to whom? for which brands?

No I didn't say anything about faxing anything. You need to use the contact us form at www.ecrater.com lower right corner click on contact ... thought you knew that since you said you contacted them twice already.
For all the items in your store


Quote:
Is there any other contact info beyond the standard email? (where I can get detailed info on this ?)

Using the contact forum is how they work
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