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Suspended Store

 
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jdskloset



Posts: 4

PostPosted: Fri Jul 15, 2011 11:58 am    Post subject: Suspended Store Reply with quote

We just noticed this morning that all of our products are missing, and the google search said "internal error" It does not seem that we violated any of the terms or conditions, and a message sent to ecrater has gone unanswered. Any ideas from people that can actually give help? Thanks
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Fri Jul 15, 2011 12:12 pm    Post subject: Reply with quote

your store is suspended

since we can not see your items it;s hard to say why

please read the terms of the site and determine the issue
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jdskloset



Posts: 4

PostPosted: Fri Jul 15, 2011 12:14 pm    Post subject: Reply with quote

that was not help. We already went through the terms and conditions, and there does not seem to be any issues there. Any other suggestions from someone that can HELP?
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lastade-designs



Posts: 2094

PostPosted: Fri Jul 15, 2011 12:38 pm    Post subject: Reply with quote

There are many things that could have triggered your store being suspended. The best thing to do is to contact Ecrater by using their contact form. We as fellow store owners can't see your items either so we don't know what you did wrong. Did you have any duplicates listings or meaningless titles?
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jdskloset



Posts: 4

PostPosted: Fri Jul 15, 2011 12:41 pm    Post subject: Reply with quote

No sure didn't. This is pretty baffling.
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MoonwishesStore



Posts: 15669

PostPosted: Fri Jul 15, 2011 2:59 pm    Post subject: Reply with quote

Quote:
Shipping & handling is nonrefundable.
I do not get credit for my fees if something is returned, so unless I made an error in the listing, there will be an additional 10% fee for the returned item.


Since you don't pay fees other than to PP or GCO (which you can recoup as part of the refund) you might want to take out the mention of not getting credit for your fees. It is not the customers business why and for how much the restocking fee might be. Of course this has nothing to do with why you are suspended, but I found that while looking at what I could see in your store.
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thelivesandlovesofmaggiethecat



Posts: 9749

PostPosted: Fri Jul 15, 2011 7:01 pm    Post subject: Reply with quote

I looked at everything visible in your store and didn't see any red flags. The only thing I can think of since you are selling used, is that some of your items like tees or media could be a fake (as in copied or trademark infringement) and someone noticed and flagged the item.

You don't have a duplicate store here do you?

BTW I agree with Moonwishes that you should remove the comment about not being reimbursed for your fees. PP does reimburse you for the % fee. I think Google does to. If you want to charge a restocking fee that is your business but don't blame the need for it on the credit processors.
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SUPERPLUSHNSTUFF



Posts: 1542

PostPosted: Sat Jul 16, 2011 9:47 am    Post subject: Reply with quote

Check your listings categories. Something as simple as listing in the wrong category can get you suspended. Happened to me when I first set up. I put stuffed animals in collectibles (major brand of collectible plush) but according to terms here they had to be in toys. Don't know if that helps but just a thought.
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