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Google Order Not Showing Up in Ecrater Orders

 
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dogstardvd



Posts: 6

PostPosted: Sun Apr 08, 2007 4:13 pm    Post subject: Google Order Not Showing Up in Ecrater Orders Reply with quote

Hi,

I just received my first order through Google checkout, however the order does not show up under my ecrater orders. I received the email from Google checkout and nothing from ecrater.

I completed all the integration as instructed by ecrater. Paypal orders show up not problem.

Any suggestions or ideas?

Thanks
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zickit



Posts: 21857

PostPosted: Sun Apr 08, 2007 5:29 pm    Post subject: Reply with quote

If a buyer PAYS using Google checkout you do NOT get an email from noreply@ecrater.com --- that's how google says it has to be.

IF you have things set up correctly a copy of the order does go in your ORDERS on ecrater.com.

Check out
Solutions to Common Questions -GOOGLE CHECKOUT
http://www.ecrater.com/community/viewtopic.php?t=2041
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dogstardvd



Posts: 6

PostPosted: Sun Apr 08, 2007 6:07 pm    Post subject: Setups Already Complete Reply with quote

Thanks for the information, but I already completed all those setups and the order is not showing under my ecrater account under the orders section. That's what is not making sense. Google vender ID and merchant key are present, and the API call back is setup under my ecrater account.

Any more suggestions?
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zickit



Posts: 21857

PostPosted: Sun Apr 08, 2007 6:10 pm    Post subject: Reply with quote

It's in the setup on google ---
In settings
under Integration
Callback method:
XML
e.g. <google-order-number>123</google-order-number>
needs to be checked.
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dogstardvd



Posts: 6

PostPosted: Sun Apr 08, 2007 6:56 pm    Post subject: XML Reply with quote

I originally had the HTML setting and changed it to the xml. The order still doesn't show up, so I am assuming it may need time to process or the setting should have been in place from the beginning and will work for any future orders

Thanks
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