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My turn to be suspended
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Aug 18, 2011 11:14 am    Post subject: Reply with quote

Has nothing to do with WHEN an item was listed. Might have been the first item ... does it fit the terms?
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wtcollectibles



Posts: 2728

PostPosted: Thu Aug 18, 2011 11:16 am    Post subject: Reply with quote

Olivias wrote:
I design my own invites, the only thing i can think of is Xango juice?
or sebastion molding mud...

I see Smurf designs on your favors; is that a licensed design? I also saw a Hershey bar but I was thinking that I read somewhere that they didn't mind if you made wrappers for their things. I'm not expert on which companies are the most feisty about their trademarks.
Quote:
ONCE AGAIN PLEASE UNDERSTAND

Im still active not suspended, I never got an email with what i did wrong???

If im going to get suspended PLEASE TELL ME WHY, Thats just a professional way of doing things... Dont you agree?

Actually, yes, I do agree. But that is not how it's done here. It's because of the small unpaid (I believe) staff and it's left to us to police ourselves and each other. If they could afford to hire professional staff to do this monitoring, then the site wouldn't be free as it is now. So the responsibility rests with us as sellers to read and follow the terms and if we don't, unfortunately the suspension is our first notice.

Good luck and hope you get it sorted out!
Becky
Smile
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 11:17 am    Post subject: Reply with quote

I have the rights for that
i just found the contact info and received an email from ecrater now... thanks for all your help, you may close this post

Thank You
bigtallmensclothing wrote:
Olivias wrote:
I design my own invites


I just seen in your featured items .. Smurfs Personalize...
You did not design the smurfs. That is a trademark issue.
You can not take a character and put some words on it and call it yours ... that's illegal.
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 11:20 am    Post subject: Reply with quote

So basically you can get rid of your compition if you keep reporting them...LOL, just kidding
im now working with ecrater to solve this problem
i have emailed proof etc...

Thank You AGian


wtcollectibles wrote:
Olivias wrote:
I design my own invites, the only thing i can think of is Xango juice?
or sebastion molding mud...

I see Smurf designs on your favors; is that a licensed design? I also saw a Hershey bar but I was thinking that I read somewhere that they didn't mind if you made wrappers for their things. I'm not expert on which companies are the most feisty about their trademarks.
Quote:
ONCE AGAIN PLEASE UNDERSTAND

Im still active not suspended, I never got an email with what i did wrong???

If im going to get suspended PLEASE TELL ME WHY, Thats just a professional way of doing things... Dont you agree?

Actually, yes, I do agree. But that is not how it's done here. It's because of the small unpaid (I believe) staff and it's left to us to police ourselves and each other. If they could afford to hire professional staff to do this monitoring, then the site wouldn't be free as it is now. So the responsibility rests with us as sellers to read and follow the terms and if we don't, unfortunately the suspension is our first notice.

Good luck and hope you get it sorted out!
Becky
Smile
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Aug 18, 2011 11:58 am    Post subject: Reply with quote

Olivias wrote:
So basically you can get rid of your compition if you keep reporting them...LOL, just kidding


yes, if they are breaking the rules.

How ecrater team decided who has rights to do what, I'm not sure. I know many software comes with images and you have the right to use them ... usually for personal use only ... not commerical use. Selling them makes it commercial.

Good Luck!
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 12:00 pm    Post subject: Reply with quote

I paid $2100.00 for the licencing of the product ... I know what you mean

bigtallmensclothing wrote:
Olivias wrote:
So basically you can get rid of your compition if you keep reporting them...LOL, just kidding


yes, if they are breaking the rules.

How ecrater team decided who has rights to do what, I'm not sure. I know many software comes with images and you have the right to use them ... usually for personal use only ... not commerical use. Selling them makes it commercial.

Good Luck!
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Thu Aug 18, 2011 12:02 pm    Post subject: Reply with quote

Olivias wrote:
I paid $2100.00 for the licencing of the product ... I know what you mean


That's extremely cheap for the Smurfs character license.
Sounds more like the cost of the software to me.
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Olivias



Posts: 10

PostPosted: Thu Aug 18, 2011 12:10 pm    Post subject: Reply with quote

Depends what is the use of the product


Like i said im showing ecrater proof and in the works to find out whats the problem

Thanks Agian for your help

HOw do we close this post?


bigtallmensclothing wrote:
Olivias wrote:
I paid $2100.00 for the licencing of the product ... I know what you mean


That's extremely cheap for the Smurfs character license.
Sounds more like the cost of the software to me.
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viewfinders



Posts: 1555

PostPosted: Thu Aug 18, 2011 3:10 pm    Post subject: Reply with quote

This is not about your suspension but in your terms your explanation of what to do about damaged items is all about eBay. You need to edit that.
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coolproducts



Posts: 11

PostPosted: Mon Aug 29, 2011 1:04 pm    Post subject: I think the same thing happened to me... Reply with quote

...but I really don't know because we did not receive any email message, phone call, or anything?????????

As previously stated - VERY UNPROFESSIONAL!!!!
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AmericanEdge



Posts: 976

PostPosted: Mon Aug 29, 2011 1:25 pm    Post subject: Re: I think the same thing happened to me... Reply with quote

coolproducts wrote:
...but I really don't know because we did not receive any email message, phone call, or anything?????????

As previously stated - VERY UNPROFESSIONAL!!!!

I noticed that one of your Sausage products was for "Local Pickup"
This is against eCrater's TOS. Must ship throughout the US.

Do you have multiple listings for the same product?

What type of services are you offering? Can you provide these services nationwide?

All in the Community Forum are sellers like you and cannot see you product listings.


eCrater does not notify store owners when stores are suspended for violations of their terms.
They feel that it is up to the store owner to:

1. Identify the problem
2. Correct it
3. Contact eCrater when the problem has been fixed.

You may read the eCrater Terms at: http://www.ecrater.com/terms.php

You can contact eCrater at: http://www.ecrater.com/contact.php

Good Luck resolving this problem.

ralph
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coolproducts



Posts: 11

PostPosted: Mon Aug 29, 2011 1:38 pm    Post subject: Re: I think the same thing happened to me... Reply with quote

Hi Ralph,

Thank you for this message it is helpful. Although I do not agree with how Ecrater runs that part of their business, that is how it is, and we will deal with it until we have a better option. So for now how does one REINSTATE, once the problem is fixed?? What is funny (actually not very funny at all because I have the burden of figuring it out) is that I have to find what is wrong, all they do is turn off the switch. No wonder the WEB GETS A BAD RAP by some of its critics!!

Thanks again for your help.

AmericanEdge wrote:
coolproducts wrote:
...but I really don't know because we did not receive any email message, phone call, or anything?????????

As previously stated - VERY UNPROFESSIONAL!!!!

I noticed that one of your Sausage products was for "Local Pickup"
This is against eCrater's TOS. Must ship throughout the US.

Do you have multiple listings for the same product?

What type of services are you offering? Can you provide these services nationwide?

All in the Community Forum are sellers like you and cannot see you product listings.


eCrater does not notify store owners when stores are suspended for violations of their terms.
They feel that it is up to the store owner to:

1. Identify the problem
2. Correct it
3. Contact eCrater when the problem has been fixed.

You may read the eCrater Terms at: http://www.ecrater.com/terms.php

You can contact eCrater at: http://www.ecrater.com/contact.php

Good Luck resolving this problem.

ralph
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AmericanEdge



Posts: 976

PostPosted: Mon Aug 29, 2011 4:57 pm    Post subject: Re: I think the same thing happened to me... Reply with quote

coolproducts wrote:
Hi Ralph,

Thank you for this message it is helpful. Although I do not agree with how Ecrater runs that part of their business, that is how it is, and we will deal with it until we have a better option. So for now how does one REINSTATE, once the problem is fixed?? What is funny (actually not very funny at all because I have the burden of figuring it out) is that I have to find what is wrong, all they do is turn off the switch. No wonder the WEB GETS A BAD RAP by some of its critics!!

Thanks again for your help.


When you have finished making your changes, use the contact form at the link I gave you and tell them what you have done to fix your store.

Ask them If there is anything else you need to do to be reinstated.

Submit this form only once and wait. It may take them a few days to reinstate your store if everything is OK.
They have a very small staff to deal with all inquiries and it takes a little time.

Don't know if they will send you an email or just turn the store back on.
You can keep checking your store from time to time to see if your products are showing again.

A good evening to all.
ralph
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bargainjewelryandmore



Posts: 28

PostPosted: Sat Sep 17, 2011 6:10 pm    Post subject: Contact Ecrater Reply with quote

On the bottom of the main page of the auction site, there is a link that says contact us. You can contact e-crater that way. They are pretty quick to respond.
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