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No Sale Notification From Ecrater
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acread
moderator


Posts: 11986

PostPosted: Fri Apr 09, 2010 4:26 am    Post subject: Reply with quote

Try what HandyWoman posted.
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zannsvintage



Posts: 76

PostPosted: Sun Sep 18, 2011 6:46 pm    Post subject: Reply with quote

I have not received emails for last five sales, since afternoon of Sept. 15.
Four out of five were not payed for, so I think the buyers are not receiving them either.

I haven't changed anything, don't use Earthlink and don't use a spam filter.
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cosmicray



Posts: 6650

PostPosted: Mon Sep 19, 2011 5:42 am    Post subject: Reply with quote

zannsvintage wrote:
I have not received emails for last five sales, since afternoon of Sept. 15.
Four out of five were not payed for, so I think the buyers are not receiving them either.


Can you send yourself an ASAQ from a product page ?
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zannsvintage



Posts: 76

PostPosted: Mon Sep 19, 2011 5:58 am    Post subject: Reply with quote

I tried, it hasn't come through in 5 minutes. I'll be away from computer til afternoon.
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wendysbookstore



Posts: 744

PostPosted: Mon Sep 19, 2011 7:37 am    Post subject: Reply with quote

I'm having the same problem. I tried 3 different emails. Nothing!

Cosmicray, have you receive any email when you send yourself an ASAQ from product page?
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thecheapskirt



Posts: 2123

PostPosted: Mon Sep 19, 2011 9:29 am    Post subject: Reply with quote

I tested both of my stores and got both ASQs from them. I use yahoo for my email accounts in both stores (and this time they didn't even end up in my spam filter!)
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cosmicray



Posts: 6650

PostPosted: Mon Sep 19, 2011 9:52 am    Post subject: Reply with quote

wrbooksanditems wrote:
Cosmicray, have you receive any email when you send yourself an ASAQ from product page?

Yep, works fine here. Received it immediately. My email is on gmail tho.
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wendysbookstore



Posts: 744

PostPosted: Mon Sep 19, 2011 12:10 pm    Post subject: Reply with quote

Wow! My personal domain email address did not work. Hotmail did not work. As soon as I change it to either Rogers (Yahoo) or Gmail email address I had no problem receiving emails.
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zannsvintage



Posts: 76

PostPosted: Mon Sep 19, 2011 1:02 pm    Post subject: Reply with quote

Sent myself ASQ at about 7:40 this AM, it hasn't come through.

Strangely, a sale notice made at 11:59 today, DID come through, none of the old emails have come.

My email is through my ISP, Charter Communications, no spam filter.
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YardSaleBargains



Posts: 605

PostPosted: Mon Sep 19, 2011 1:36 pm    Post subject: Reply with quote

I just tested both of my stores. I use Earthlink with both of them and the emails came through quickly so it's not a Earthlink problem this time.
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cosmicray



Posts: 6650

PostPosted: Mon Sep 19, 2011 2:36 pm    Post subject: Reply with quote

wrbooksanditems wrote:
Wow! My personal domain email address did not work. Hotmail did not work. As soon as I change it to either Rogers (Yahoo) or Gmail email address I had no problem receiving emails.


my best guess: either your mail provider is marking eCrater as spam, or the payment link might be triggering something (although the ASAQ has no suck link). might ask one of the email providers if they can 'white-list' ecrater, at least for you, if not for everyone.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Mon Sep 19, 2011 3:05 pm    Post subject: Reply with quote

zannsvintage wrote:
Sent myself ASQ at about 7:40 this AM, it hasn't come through.

Strangely, a sale notice made at 11:59 today, DID come through, none of the old emails have come.

My email is through my ISP, Charter Communications, no spam filter.


CALL Charter Communications ask them if ecrater or noreply@ emails are black listed by their mail server.
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ecrater-moon
forum admin


Posts: 568

PostPosted: Mon Sep 19, 2011 4:35 pm    Post subject: Reply with quote

We think this issue may have been a server configuration and has been fixed. Please email us if you do not receive notices on future orders.

Thank you,
em
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wendysbookstore



Posts: 744

PostPosted: Mon Sep 19, 2011 6:01 pm    Post subject: Reply with quote

Quote:
my best guess: either your mail provider is marking eCrater as spam, or the payment link might be triggering something (although the ASAQ has no suck link). might ask one of the email providers if they can 'white-list' ecrater, at least for you, if not for everyone.


It would be faster if I use Roger (Yahoo) or Gmail.

I don't have to worry about that at this time because whatever eCrater did fix the problem.

Quote:
We think this issue may have been a server configuration and has been fixed. Please email us if you do not receive notices on future orders.

Thank you,
em


Thank you, eCrater! Very Happy It's working.
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