eCRATER.com Forum Index

SearchSearch
ProfileProfile
  Log in to check your private messagesLog in to check your private messages   
Log inLog in

Why my store suspended ?

 
Post new topic   Reply to topic    eCRATER.com Forum Index -> Suspended Stores
View previous topic :: View next topic  
Author Message
suppersell



Posts: 7

PostPosted: Fri Nov 25, 2011 1:20 pm    Post subject: Why my store suspended ? Reply with quote

I open store on eCrater http://suppersell.ecrater.com/ . I have 2 order complete and 1 order unpaid.
With order unpaid, buyer ask me cancel order. I'm goto my store, and delete this order.
After, I'm check my item and see : no such product.
Please help me know, Why my account suspended.

Kinds Regards.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
caseyt31



Posts: 11

PostPosted: Fri Nov 25, 2011 1:47 pm    Post subject: Reply with quote

Do you have the proper invoices to prove that your Keurig's are authentic? If you don't, you can't sell here.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
suppersell



Posts: 7

PostPosted: Fri Nov 25, 2011 1:49 pm    Post subject: Reply with quote

Please give me your email. I will sent to you invoice.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
bigtallmensclothing
moderator


Posts: 21854

PostPosted: Fri Nov 25, 2011 1:51 pm    Post subject: Reply with quote

Don't send you invoices to anyone
except ecrater.
You need to use the contact form at www.ecrater.com/contact.php
Back to top
View seller's profile Send private message Visit seller's eCRATER store
suppersell



Posts: 7

PostPosted: Fri Nov 25, 2011 1:52 pm    Post subject: Reply with quote

I have sent question at www.ecrater.com/contact.php
But I don't see any reply.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
bigtallmensclothing
moderator


Posts: 21854

PostPosted: Fri Nov 25, 2011 1:55 pm    Post subject: Reply with quote

give it time after all this is a holiday weekend in the USA
Back to top
View seller's profile Send private message Visit seller's eCRATER store
suppersell



Posts: 7

PostPosted: Fri Nov 25, 2011 1:55 pm    Post subject: Reply with quote

Not 24/7 ?
Back to top
View seller's profile Send private message Visit seller's eCRATER store
suppersell



Posts: 7

PostPosted: Fri Nov 25, 2011 1:58 pm    Post subject: Reply with quote

Quote:
If your store become suspended please identify the problem, fix it and then email us though the contact form with a request for re-activation.


I have fixed my product with policy.
Please give email to request for re-activation.
[/quote]
Back to top
View seller's profile Send private message Visit seller's eCRATER store
bigtallmensclothing
moderator


Posts: 21854

PostPosted: Fri Nov 25, 2011 1:59 pm    Post subject: Reply with quote

suppersell wrote:
Quote:
If your store become suspended please identify the problem, fix it and then email us though the contact form with a request for re-activation.


I have fixed my product with policy.
Please give email to request for re-activation.
[/quote]
www.ecrater.com/contact.php
Back to top
View seller's profile Send private message Visit seller's eCRATER store
suppersell



Posts: 7

PostPosted: Fri Nov 25, 2011 2:07 pm    Post subject: Reply with quote

Ok. Thank you!
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore



Posts: 15717

PostPosted: Fri Nov 25, 2011 4:09 pm    Post subject: Reply with quote

Quote:
Not 24/7 ?


Not really, only a very small staff that has to sleep sometimes. Answers, especially on a holiday weekend may take till next week. We are sellers ourselves and can't do anything to help you other than offer suggestions.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
thelivesandlovesofmaggiethecat



Posts: 9749

PostPosted: Fri Nov 25, 2011 9:03 pm    Post subject: Reply with quote

Suppersell, I looked at your store and you have some terms that are illegal. YOU ARE RESPONSIBLE for all items reaching the buyer in condition you advertise, in your case brand new. If you don't wish to be out of pocket, make sure the items are fully insured.

Also about your store name: are you aware that SUPPER is an evening meal? Did you mean to call your store SUPERSALE?

Re the receipts: You must get your items from an authorized Keurig distributor or retailer and those itemized receipts should be sent to eCRATER.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
suppersell



Posts: 7

PostPosted: Sun Nov 27, 2011 2:25 pm    Post subject: Reply with quote

My Store was re-installed. Thank you!
Back to top
View seller's profile Send private message Visit seller's eCRATER store
wonderlove210



Posts: 47

PostPosted: Tue Dec 06, 2011 12:02 am    Post subject: Reply with quote

you are lucky!!
Back to top
View seller's profile Send private message Visit seller's eCRATER store
ElzAuctionHouse



Posts: 28

PostPosted: Wed Dec 07, 2011 2:53 pm    Post subject: Re: Why my store suspended ? Reply with quote

suppersell wrote:
I open store on eCrater http://suppersell.ecrater.com/ . I have 2 order complete and 1 order unpaid.
With order unpaid, buyer ask me cancel order. I'm goto my store, and delete this order.
After, I'm check my item and see : no such product.
Please help me know, Why my account suspended.

Kinds Regards.


What you are going to have to do is to contact the eCrater staff. You are NOT notified that your store hasbeen/is supended!!! Email them and they will tell you what you have to do to get your store back up and running. I know, my store was suspended and never knew that it was!!! I wound up emailing the eCrater staff - questions@ecrater.com to find out about my store suspension. Then I was told why and had to make corrections.

Hope this helps!!
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Display posts from previous:   
Post new topic   Reply to topic    eCRATER.com Forum Index -> Suspended Stores
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum