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maestroempire
Posts: 20
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 Posted: Thu Dec 15, 2011 7:42 pm Post subject: can i follow up to neutral feedback comment? |
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| i recently had a weird buyer who bought something, and left us a neutral feedback within a day after purchasing....i tried to contact this buyer but he won't respond... is there anyway i could follow up to the neutral feedback content? |
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thecheapskirt
Posts: 2123
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| Posted: Thu Dec 15, 2011 8:27 pm Post subject: |
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| I would just ask the ecrater team to remove it. I just had someone leave me a neutral because they didn't get a confirmation email from Google within 24 hours (it probably went to their spam email box?). Leaving feedback within 48 hours of purchase seems ridiculous to me. |
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maestroempire
Posts: 20
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| Posted: Thu Dec 15, 2011 8:33 pm Post subject: |
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| oh well.... will have to contact ecrater team then...thanks for the reply. |
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thelivesandlovesofmaggiethecat
Posts: 10159
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| Posted: Thu Dec 15, 2011 9:34 pm Post subject: |
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| Good news is that you've had a positive feedback today so when the system updates tonight you will have 100% positive feedback. |
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maestroempire
Posts: 20
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| Posted: Thu Dec 15, 2011 9:41 pm Post subject: |
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ecrater removed the neutral feedback within an hour after i emailed them  this is good customer service....I am pleased.....  |
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dinosaurtoyvault
Posts: 40
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| Posted: Thu Dec 22, 2011 11:36 am Post subject: |
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| Yeah, they're great about that. I had a negative after someone checked out and they immediately left a negative saying, "I don't want the item." Ecrater is great at removing feedback from people that clearly don't know how to use it or what it's for... |
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