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New store frustrations
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cosmicray



Posts: 4218

PostPosted: Mon Jul 16, 2012 1:01 pm    Post subject: New store frustrations Reply with quote

backstory - I'm looking for some kitchen gadgets. made by a particular company. I found a small number of hits on eCrater.

All the hits appear to be from a seller, that has 5,000+ listings sitting in a 'my ebay' category, with no other categories created. The seller has not filled in the about, terms, contact, or FAQ entries. The only payment type they accept is COD (although the body text implies PayPal & merchant card acceptance). The store home page graphics are the defaults. No FB as yet.

In other words, they imported from ebay and did nothing else (that I can see).

I sent a contact to them, let's see what kind of answer I get.

*grumble* Mad
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thelivesandlovesofmaggiethecat



Posts: 9203

PostPosted: Mon Jul 16, 2012 3:31 pm    Post subject: Reply with quote

I've never used the importer. Are the instructions on how to do it including what to do after?
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MoonwishesStore



Posts: 9141

PostPosted: Mon Jul 16, 2012 4:06 pm    Post subject: Reply with quote

Wonder if the 'seller' is sitting back wondering why nothing has sold yet on ecrater. Rolling Eyes When was the last time they did anything in the store?
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cosmicray



Posts: 4218

PostPosted: Mon Jul 16, 2012 4:58 pm    Post subject: Reply with quote

MoonwishesStore wrote:
When was the last time they did anything in the store?

July 9th, 2012. So the store is either new, or they are in there (somewhere) tinkering around. I'd think that appropriate payment types would be the first thing they should do (either before or after importing).

One other observation, the vast majority of the images imported appear to be stock images from the manufacturer(s).
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cosmicray



Posts: 4218

PostPosted: Tue Jul 17, 2012 7:56 am    Post subject: Reply with quote

The seller has yet to respond, after 14 hours, but I'm patient.

thelivesandlovesofmaggiethecat wrote:
I've never used the importer. Are the instructions on how to do it including what to do after?

I looked at the long body text on a listing. In it I noticed various mentions of 'eCRATER' and that got me to thinking. So I went and tracked down the original listing for that item on big-E. It appears that any mention of the big-E gets auto-replaced with 'eCRATER' as part of the import. The replacement also changed their email address (which contained the big-E as the mailbox) to one containing 'eCRATER'. A side effect, but one that the seller better watch out for.

As they have yet to configure to accept any electronic payment, I doubt they are getting a feed (to anywhere). They are getting the AdSense ad-slug near the bottom of the page.
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bigtallmensclothing
moderator


Posts: 21814

PostPosted: Tue Jul 17, 2012 10:28 pm    Post subject: Reply with quote

I'm guessing they did a global change to get it to say Ecrater instead of eBay

If it states they accept merchant card payments they might end up suspend soon as that is not a supported payment option.
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cosmicray



Posts: 4218

PostPosted: Wed Jul 18, 2012 5:58 am    Post subject: Reply with quote

bigtallmensclothing wrote:
I'm guessing they did a global change to get it to say Ecrater instead of eBay

If it states they accept merchant card payments they might end up suspend soon as that is not a supported payment option.


This is what it says ...
Quote:
We accept the following methods of payment:PayPalVisaDiscoverAmerican ExpressTo pay with a credit card after you have completed checkout on eCRATER please contact us at 1-800-525-5556

If that was auto-imported from eBay, I wonder how they got away with it over there. Seems like they are using eCRATER for an advertising board (and don't care if the orders actually happen here). Without activating an electronic payment form, they will never get any feedback here.
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cosmicray



Posts: 4218

PostPosted: Fri Jul 20, 2012 8:59 am    Post subject: Reply with quote

4 days later, and still no reply to my ASAQ. Not a great way to open a new store here.

The seller is http://bakedeco.ecrater.com/
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SammysSupplies



Posts: 994

PostPosted: Fri Jul 20, 2012 9:16 am    Post subject: Reply with quote

I was looking for beads here, eCRATER, a few months ago. The store wasn't complete so I sent a asaq message. I asked if the store was open because it didn't look like it, with all the blank pages. It took 3 weeks before I received a once sentence reply, "What do you mean?" I choose not to deal with them. Why even set up a store if you aren't going to the work to make it successful?
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FoxAndFish



Posts: 1146

PostPosted: Fri Jul 20, 2012 10:01 am    Post subject: Reply with quote

cosmicray wrote:
Not a great way to open a new store here.

Sure isn't. 30-40 lines of impenetrable boilerplate per listing, no homepage, no text pages, no categories, no approved electronic payment methods, no communication with customers...not very attractive. They have a huge independent store website, plus 8000 items on eBay, so what are they gaining or hoping to gain from eCrater?
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MoonwishesStore



Posts: 9141

PostPosted: Fri Jul 20, 2012 10:13 am    Post subject: Reply with quote

AND they apparently forgot that they opened an ecrater store!
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elpereles



Posts: 2239

PostPosted: Fri Jul 20, 2012 8:13 pm    Post subject: Reply with quote

cosmicray, I contacted some stores and only 1 contact me back. It was near one week later. So to late I bought the item in eBay.
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elpereles



Posts: 2239

PostPosted: Tue Sep 25, 2012 7:04 am    Post subject: Reply with quote

I know this an old topic, but during a search for other topic found it.

It looks like the seller reappeared in September to look his/her store because he/she made an update.
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cosmicray



Posts: 4218

PostPosted: Sun Dec 16, 2012 6:20 pm    Post subject: Reply with quote

Five months to the day, still no reply. Tonight I was looking for a special kitchen knife. Guess which eCrater seller has it listed. Rolling Eyes
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elpereles



Posts: 2239

PostPosted: Sun Dec 16, 2012 9:15 pm    Post subject: Reply with quote

I have fear to ask. Laughing
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