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BodyAroma
Posts: 1
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Posted: Sun Mar 10, 2013 9:12 am Post subject: My Store is suspended and I don't know why |
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I have been selling the same types of items for about 2 years now and I have had no problem with my store. Now all of a sudden my store is suspended and I don't have a clue why.
please help so that I can get my store back up and running. I am losing a lot of traffic and possible sales.
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SammysSupplies
Posts: 1631
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Posted: Sun Mar 10, 2013 9:51 am Post subject: |
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I would guess that you have the right to sell these name brand items. Contact ecrater and ask. |
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tigercreekgifts
Posts: 6293
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Posted: Sun Mar 10, 2013 10:56 am Post subject: |
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PurpleButterflyJewlery wrote: | I would guess that you have the right to sell these name brand items. Contact ecrater and ask. |
I would think it also may have something to do with the items you are selling. Maybe ecrater wants to know if you are allowed to sell the products you have. I didn't find any other problems with your store and I checked your terms and listings so, you'd need to contact ecrater and ask them why. |
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elpereles
Posts: 3430
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Posted: Sun Mar 10, 2013 4:32 pm Post subject: |
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Quote: | I would guess that you have the right to sell these name brand items. Contact ecrater and ask. |
Agree.
Quote: | I have been selling the same types of items for about 2 years now and I have had no problem with my store. |
No offense, but you aren't the 1rst or the last with this situation. It can take time to the company "scouts" to find not authorize sellers then they contact the site. |
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thelivesandlovesofmaggiethecat
Posts: 10159
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Posted: Sun Mar 10, 2013 5:24 pm Post subject: |
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I am making no accusations toward you personally but fragrance and cosmetics are one of the most abused product lines when it comes to counterfeiting and replicas. Since you are in the business I'm sure you are aware of that.
It is only a matter of time till you have to prove your items are authentic by providing eCRATER with the name of your supplier and your receipts. |
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MoonwishesStore moderator
Posts: 17389
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Posted: Sun Mar 10, 2013 10:43 pm Post subject: |
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I noticed in your terms about refunds that you wouldn't refund gift wrap charges. Do you have a listing for gift wrapping without any other product? I don't think that is allowed. |
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tigercreekgifts
Posts: 6293
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Posted: Tue Mar 12, 2013 11:46 am Post subject: |
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MoonwishesStore wrote: | I noticed in your terms about refunds that you wouldn't refund gift wrap charges. Do you have a listing for gift wrapping without any other product? I don't think that is allowed. |
No, it's not allowed. My aunt tried listing gift wrap services a while back and ecrater removed her listings and told her it was not allowed. I remember because she was upset over it as she really wanted to offer that service. |
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