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why is my store suspened

 
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airplantsgiftshop



Posts: 12

PostPosted: Tue Apr 09, 2013 8:37 pm    Post subject: why is my store suspened Reply with quote

dont know what happen can anybody him me out going to email them now but dont know what i did wrong. i did a test run n place an order when i first open up to make sure it was working, then i find out my flat rate shipping wasnt working and fix it n then a place an order again just to make sure it was working. i really dont this is the problem because i brought from my own site to make sure it was working.
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maggiethehousecat



Posts: 2398

PostPosted: Tue Apr 09, 2013 8:49 pm    Post subject: Reply with quote

If you went all the way through payment, that is a no-no. You have to stop before paying.
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airplantsgiftshop



Posts: 12

PostPosted: Tue Apr 09, 2013 9:04 pm    Post subject: Reply with quote

didnt know just wanted to make sure it work
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airplantsgiftshop



Posts: 12

PostPosted: Tue Apr 09, 2013 9:06 pm    Post subject: Reply with quote

didnt know just wanted to make sure it work
so what do i do then
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thelivesandlovesofmaggiethecat



Posts: 9612

PostPosted: Wed Apr 10, 2013 1:51 am    Post subject: Reply with quote

Write to eCRATER. Ask if that is the reason and if so what do you have to do to rectify the situation.
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MoonwishesStore



Posts: 13719

PostPosted: Wed Apr 10, 2013 7:13 am    Post subject: Reply with quote

Can plants be shipped to all 50 states? I thought some states like Arizona prohibited plants being imported in. All ecrater stores have to be able to ship to all 50 states.

In your about us page, you say nothing about why you sell airplants or how to take care of them. I would think that this would be interesting to people to know more about these plants. In your terms unless I missed it, I see nothing about what to do if an airplant dies within a certain time frame, can they get a refund?

Quote:
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Where is this located on ecrater? Cusotmers don't have accounts to click on to view orders. If you are going to have several stores in different venues, the terms need to be specific to each venue and this shows yours isn't.
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