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My store got suspended, may I know why?

 
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DownunderExport



Posts: 3

PostPosted: Sun Jun 02, 2013 9:44 pm    Post subject: My store got suspended, may I know why? Reply with quote

Hi,

I am trying to set up my business and I uploaded a bulk list. It has been verified but failed at last. Reason being that my account has been suspended. May I know the reason behind? Did I do something wrong?

Thanks,

Louis
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elpereles



Posts: 3188

PostPosted: Sun Jun 02, 2013 10:03 pm    Post subject: Reply with quote

In the forum, we are sellers. Very rare eCrater answer individual issues. I recommend contact them for an answer.

http://www.ecrater.com/contact.php
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DownunderExport



Posts: 3

PostPosted: Sun Jun 02, 2013 10:05 pm    Post subject: Reply with quote

Thanks a lot for the information provided, just contacted them Smile
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SammysSupplies



Posts: 1577

PostPosted: Mon Jun 03, 2013 8:43 am    Post subject: Reply with quote

This is just a guess, but it seems like you are not set up to ship to the USA. You must do this according to the rules you agreed to while signing up. There may be other issues but this is a start. Also, why should I buy from you if you can't guarantee that my order will reach me, just seems like I would be throwing my money away.
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cosmicray



Posts: 6026

PostPosted: Mon Jun 03, 2013 9:53 am    Post subject: Reply with quote

Also, this phrase from the terms page may be a problem ...
Quote:
We only accept Visa credit card, Mastercard credit card and PayPal. Sorry no Diners, American Express, personal cheques, direct deposit or Cash. All prices are in Australian dollars.

eCRATER does not support direct acceptance of cards other than thru Payal and (the about to be retired) Google Wallet.
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DownunderExport



Posts: 3

PostPosted: Mon Jun 03, 2013 5:28 pm    Post subject: Reply with quote

Hi guys,

Thanks a lot for the advice. I am still new in eCrater so I am trying to setup the site.

I am based in Australia so I wanted to serve Australia customers. Having said that, I don't mind shipping to US. I will tick it later.

With regard to the terms & conditions, I just copy and paste it from a friend's site. Will remove that phrase.

Appreciate your comments and assistance Wink
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thelivesandlovesofmaggiethecat



Posts: 9578

PostPosted: Mon Jun 03, 2013 8:50 pm    Post subject: Reply with quote

Did you open your store in ecrater.au or ecrater.com? Either way you must make your items available to all 50 US states. If you are offering free shipping to Australia, think twice about offering it to the US or other countries. That could bankrupt you.

Your terms look like terms written by a drop shipper and the photos on your home page look like stock photos. See the eCRATER terms regarding that.
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A-Better-Way



Posts: 2893

PostPosted: Mon Jun 03, 2013 8:58 pm    Post subject: Reply with quote

I would re write those terms, skip the privacy stuff or maybe one sentence about it.

Did a great job for the logo and picture, nice job there.
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MoonwishesStore



Posts: 13447

PostPosted: Tue Jun 04, 2013 6:44 am    Post subject: Reply with quote

While your terms aren't as long and as weird as some (nor necessarily why you got suspended since we don't know why), when I see terms with so much legalese I think a lawyer upchucked. Your terms should be personal to you and your store and written by YOU. We have seen terms copied from who knows where spouting so many cautions it is frightening and actually totally unenforceable. I have long terms and as things came up, I have added more things in. But they are personal for my store and written by me, so it is never the length I object to but terms that look and sound like some official document which has no bearing to an on line store.

Not sure what you meant by you would 'tick' the US later, but if you don't have your store set up to ship to all 50 states, that is something you do have to do now and not later down the road--that is something that could of and or can get you suspended right out of the gate. Currently it doesn't matter where the seller is and if they only want to sell to their country, the 50 United States have to be included.
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theartsandlettersofmaggiethecat



Posts: 2040

PostPosted: Tue Jun 04, 2013 11:32 am    Post subject: Reply with quote

I don't think your store will be reinstated no matter what other changes you make until you set up for shipping to the US.
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A-Better-Way



Posts: 2893

PostPosted: Tue Jun 04, 2013 12:32 pm    Post subject: Reply with quote

"Not sure what you meant by you would 'tick' "

meaning, checking a checkbox.
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MoonwishesStore



Posts: 13447

PostPosted: Tue Jun 04, 2013 12:46 pm    Post subject: Reply with quote

Quote:
"Not sure what you meant by you would 'tick' "

meaning, checking a checkbox.


That is the meaning in the US, but I didn't know what he meant in Aussie!
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