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BelleAndTheYank
Posts: 88
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Posted: Tue Jan 21, 2014 4:53 am Post subject: Customer information is Blank on order page |
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received an order, paid with stripe.
order page doesn't show any customer information other than their IP address.
checked this IE, Chrome and an Andriod Phone
all I can find on stripe payment page is street address and zip code.
have emailed stripe but did wanted to know if this is a one time error, customer issue, eCRATER or Stripe. |
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SheilaDeesPostcards moderator
Posts: 4614
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Posted: Tue Jan 21, 2014 6:28 am Post subject: |
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I would send an email to eCrater with the order number and details. They need to know about the problem as soon as possible. |
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cosmicray
Posts: 7286
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Posted: Tue Jan 21, 2014 8:54 am Post subject: |
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I do not believe that name is being checked/validated at Stripe. The only time I have seen a hint of a name there is when it happened to be part of the email address. |
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BelleAndTheYank
Posts: 88
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Posted: Tue Jan 21, 2014 9:38 am Post subject: |
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I believe you are correct, that Stripe doesn't require a name.
On the payments screen, they do show an email address for all my other transactions but even that is blank on this on.
I had not checked every transaction, I got sidetracked looking at the failed attempts to charge.
I should have mentioned I have an email into eCRATER as well.
I am probably going to ship with the address I have, just would be nice to have a name to go with it and an email address to send a confirmation. |
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cosmicray
Posts: 7286
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Posted: Tue Jan 21, 2014 10:56 am Post subject: |
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BelleAndTheYank wrote: | I am probably going to ship with the address I have, just would be nice to have a name to go with it and an email address to send a confirmation. |
I *think* the post office wants something in the name line. Send an email to the customer, tell that the name was missing, and ask what name you should use. |
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BelleAndTheYank
Posts: 88
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Posted: Tue Jan 21, 2014 11:08 am Post subject: |
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Thanks but I did not even get an email address on stripe or eCRATER. Just an IP address.
Seems mine is an isolated problem, so thankfully it is not a system issue.
Hopefully, eCRATER will find something and get back to me. I hope it is today.
I found a name for that street address, but no guarantee they still live there or actually ordered the item. |
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thecheapskirt
Posts: 2123
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Posted: Tue Jan 21, 2014 11:36 am Post subject: |
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I've gotten orders with no name on them before (before Stripe) and I just addressed them to "Ugly Sweater Lover" and then the address. |
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