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Customer information is Blank on order page

 
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BelleAndTheYank



Posts: 88

PostPosted: Tue Jan 21, 2014 4:53 am    Post subject: Customer information is Blank on order page Reply with quote

received an order, paid with stripe.
order page doesn't show any customer information other than their IP address.

checked this IE, Chrome and an Andriod Phone

all I can find on stripe payment page is street address and zip code.

have emailed stripe but did wanted to know if this is a one time error, customer issue, eCRATER or Stripe.
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SheilaDeesPostcards
moderator


Posts: 4614

PostPosted: Tue Jan 21, 2014 6:28 am    Post subject: Reply with quote

I would send an email to eCrater with the order number and details. They need to know about the problem as soon as possible.
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cosmicray



Posts: 7286

PostPosted: Tue Jan 21, 2014 8:54 am    Post subject: Reply with quote

I do not believe that name is being checked/validated at Stripe. The only time I have seen a hint of a name there is when it happened to be part of the email address.
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BelleAndTheYank



Posts: 88

PostPosted: Tue Jan 21, 2014 9:38 am    Post subject: Reply with quote

I believe you are correct, that Stripe doesn't require a name.

On the payments screen, they do show an email address for all my other transactions but even that is blank on this on.

I had not checked every transaction, I got sidetracked looking at the failed attempts to charge.

I should have mentioned I have an email into eCRATER as well.

I am probably going to ship with the address I have, just would be nice to have a name to go with it and an email address to send a confirmation.
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cosmicray



Posts: 7286

PostPosted: Tue Jan 21, 2014 10:56 am    Post subject: Reply with quote

BelleAndTheYank wrote:
I am probably going to ship with the address I have, just would be nice to have a name to go with it and an email address to send a confirmation.

I *think* the post office wants something in the name line. Send an email to the customer, tell that the name was missing, and ask what name you should use.
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BelleAndTheYank



Posts: 88

PostPosted: Tue Jan 21, 2014 11:08 am    Post subject: Reply with quote

Thanks but I did not even get an email address on stripe or eCRATER. Just an IP address.

Seems mine is an isolated problem, so thankfully it is not a system issue.

Hopefully, eCRATER will find something and get back to me. I hope it is today.

I found a name for that street address, but no guarantee they still live there or actually ordered the item.
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thecheapskirt



Posts: 2123

PostPosted: Tue Jan 21, 2014 11:36 am    Post subject: Reply with quote

I've gotten orders with no name on them before (before Stripe) and I just addressed them to "Ugly Sweater Lover" and then the address. Laughing
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