Two Sales but no notification from Ecrater or Google

[jeanchastain]

I have had two sales pending since May 20 and I have not received a notification from either Ecrater or Google Checkout. Anyone else have this problem? How do I resolve this so I don't have it again? I have contacted Google Checkout, but don't understand what is going on with Ecrater since I've been notified of sales pending in the past.

[zickit]

The google system does NOT allow ecrater.com to email you notice of the order. You can have the google setting set so the order appears in your ecrater.com orders log. You can have the setting set so that google checkout emails you regarding the payment.
BUT you can not have it set that you get an order copy in the email from ecrater.com.
That's because Google considers it their customer at the point the buyer clicks on google checkout.

[thelivesandlovesofmaggiethecat]

I'm confused. How does the seller know she has 2 sales pending if she has received no notification from ecrater or Google? Are they in her order file?

If she knows because of communication from the buyer, in all probability the buyer didn't check out properly.

[poopsheet]

You have to have Google set a certain way so that you'll get notices from them. You also have to have it set up a certain way for them to show in your eCrater orders.

Although I don't remember anything more specific as to the how, sorry.

Jean, check out the Google section in the Solutions forums -- I think it's covered in there.

[jeanchastain]

Thanks. It did show up in my Ecrater sales log. I thought I had it set up for Google to email me. At least now I know and I will keep a closer eye on what is going on. I'll check out the solutions as well.

[jeanchastain]

I had a very prompt reply from Google Checkout regarding the lack of notification of sales... The notification email address was the problem. All better now.

[poopsheet]

Good to hear!