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Double charge for shipping thru Paypal but...

 
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illustrationstudio



Posts: 33

PostPosted: Tue May 27, 2014 9:50 am    Post subject: Double charge for shipping thru Paypal but... Reply with quote

Double charge for shipping. When someone purchases something from my store and try and use paypal to pay they are charged twice for shipping. A calculate button appears under a paypal box and ads add'l shipping. (Once from ecrater and then again from paypal.) I am losing sales because people think they I am overcharging them.
I understand the problem could be Paypal is overriding the shipping but I NEED paypal to calculate shipping on my own personally owned website where I use the paypal shopping cart thru "Add to cart" buttons.
How can I stop this? Ive been getting abandoned orders for 2 years now. Mad
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theartsandlettersofmaggiethecat



Posts: 2099

PostPosted: Tue May 27, 2014 1:53 pm    Post subject: Reply with quote

I think you need to contact PP to see if there is a resolution to your problem. Unless they will allow you to have 2 PP accounts, I'm not sure there is a way around. If you state free shipping on your eCRATER site your buyers will be equally angry when they get charged shipping via PP.
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