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illustrationstudio
Posts: 33
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Posted: Tue May 27, 2014 9:50 am Post subject: Double charge for shipping thru Paypal but... |
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Double charge for shipping. When someone purchases something from my store and try and use paypal to pay they are charged twice for shipping. A calculate button appears under a paypal box and ads add'l shipping. (Once from ecrater and then again from paypal.) I am losing sales because people think they I am overcharging them.
I understand the problem could be Paypal is overriding the shipping but I NEED paypal to calculate shipping on my own personally owned website where I use the paypal shopping cart thru "Add to cart" buttons.
How can I stop this? Ive been getting abandoned orders for 2 years now. |
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theartsandlettersofmaggiethecat
Posts: 2099
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Posted: Tue May 27, 2014 1:53 pm Post subject: |
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I think you need to contact PP to see if there is a resolution to your problem. Unless they will allow you to have 2 PP accounts, I'm not sure there is a way around. If you state free shipping on your eCRATER site your buyers will be equally angry when they get charged shipping via PP. |
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