Inventory Feature no longer in place?

neweratradingpost · Posts: 230

Hi,

I haven't been on this forum for a long, LONG, time. I've had my store for 4 years now, I think and it's been working out great for me, except that just lately, I've noticed that the inventory feature isn't working. I'm starting to sell things that have zero inventory. Yikes!

Did this change, and when? It still shows that I have an option to have inventory control in my admin.

What gives?

Thanks,

Jeanne

SheilaDeesPostcards · moderator Posts: 4619

Several possibilities came to mind after looking at your store.
1. Do you have a check mark in the box beside "Enable Inventory Control"?
2. Were any of the items listed with the Qty. box being blank? (The computer will read the blank as unlimited inventory.)
3. I noticed you have a ZZZ category. Are you moving your sold items to the ZZZ category? You have to change the Qty to 1 in order to move, then you can't change it back to 0. Did you change Qty to blank or did you "unhide" the item during the move?
4. Did you sell the item with payment being money order or check? If yes, did you manually hide the item? Inventory Control doesn't work with paper payments.

The inventory feature does work, but these are some reasons that will cause a problem. There may be other reasons, but these are the most common.

cosmicray · Posts: 7286

I have not observed this problem, although I did get one order that processed twice in rapid succession. Care to share more details about the problem ?

MoonwishesStore · moderator Posts: 17389

My quantity is working well. Go with Sheila's suggestions as it is most likely something you did or didn't do.

neweratradingpost · Posts: 230

SammysSupplies · Posts: 1631

Sounds like you need to send a message to support about the problem

MoonwishesStore · moderator Posts: 17389

One thing I have found that can get things mixed up and that is if when you go to list something and you have adjusted the count, the price, etc. and then you get the message that you have used over 100 characters in the title so you have to go back and edit the listing. When you go back to fix the title, all the other changes didn't hold either so if you had charged $15 instead of $10 for something, the price will again be back to $10. This is for those that do copy/paste listing, not using all brand new info each time. I wouldn't be surprised if your quantity got changed too to whatever the item before had as a category number.

I found this out the nice way. A pattern sold for $4 more than I thought I had it priced, but as I researched what happened I realized it was the need to fix the title that made everything change back to the listing prior to the one I was working on. Of course getting $4 more is a nice thing and it made me realize that those particular items would sell for more than I thought, just sold one today for $5 more than it would have been priced two years ago Very Happy

. Not often accidents are to our benefit Very Happy

cosmicray · Posts: 7286

thecheapskirt · Posts: 2123

I had this problem when PayPal's IPN notifications were not set correctly. Items that were in fact paid for never got the check mark next to them either. And those buyers could not leave feedback. Happened for months before I finally got ahold of someone at PayPal who could help me fix the IPNs.