inventory control

papasrecordsandcds · Posts: 27

I had an instant sale this past Saturday and i had the item listed as 1 available but the inventory wasn't adjust to 0. I had to adjust or remove item manually or someone else might have bought the item and there would not have been any available.

cosmicray · Posts: 7286

When that happens, don't remove the item, but hide it instead.

Report the situation to eCrater using the contact form, and provide the order number.

MoonwishesStore · moderator Posts: 17389

Do you have inventory control enabled? Did they pay with cash or MO? If so the inventory doesn't go down, only with e/payments does it change.

papasrecordsandcds · Posts: 27

Yes I have it enable. My customer paid with PayPal Express.

theartsandlettersofmaggiethecat · Posts: 2099

Did you give it a chance to go to zero or were you on the computer and see the sale the instant it came through. I don't use inventory control but I've been told it can take up to 15 minutes for the system to adjust.

papasrecordsandcds · Posts: 27

I'm not sure how long i waited but I won't use inventory control anymore because i mostly sell just 1 of a kind anyway and I'll just remove item from listing when sold. Hopefully no one will purchase befor I remove the item.

SheilaDeesPostcards · moderator Posts: 4620

The inventory control doesn't happen until eCrater receives notice from PayPal (or Stripe) regarding a successful payment. If PayPal is slow in notifying eCrater, it will appear the inventory control isn't working. It is working, it's just PayPal being slow. It's my understanding that it never hurts if you change it to 0, OR you could just hide the item. The inventory control working slowly would still be better than no inventory control when a purchase is made soon after you retired for the evening.

BelleAndTheYank · Posts: 88

theartsandlettersofmaggiethecat and SheilaDeesPostcards are exactly right.

yes, than once in a blue moon, you may have someone sneak in second order that you cannot fill due to processing time. I happens on other sites as well, it is part of the financial transaction, not due to the website.

why not leave inventory control enabled and double check it, 99.9% of the time, it is spot on.

cosmicray · Posts: 7286

@papasrecordsandcds

You say the customer paid with PayPal Express. That should have been very fast. The original PayPal Classic had a window of time that left it wide open for a second buyer to slip in, but that still should have not left the item purchasable after the payment completed.

papasrecordsandcds · Posts: 27

SheilaDeesPostcards · moderator Posts: 4620

@papasrecordsandcds, I just realized you said this happened last Saturday which would have been Oct. 25th. There were problems with PayPal last Saturday. In another topic in the eCrater Sellers Only section, PayPal was being discussed last Saturday. Periwinkles said she left her PayPal account, then returned a few minutes later and had received an order in that short time. It took almost 2 1/2 hours before she got the email from PayPal followed by the email from eCrater. Maybe you had the same problem.

AmericanEdge · Posts: 976

papasrecordsandcds · Posts: 27

Yes everything was filled in properly. The problem must have been the same as periwinkles. Thank you everyone for responding.