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ToyTraders



Posts: 90

PostPosted: Mon Mar 23, 2015 7:32 pm    Post subject: perplexed Reply with quote

A couple weeks ago, we asked for help getting listed Internationally =couldn't get the country to show up on my shipping list when adding/editing items.

Just today while adding (trying to add) an item.... whalla there it is Australia and UK appears as one of the countries we'd ship to. Not only that but there is also "add item box" next to each shipping zone INCLUDING Alaska and Hawaii !!!
Help please. There are too many variables in adding an item to a package. In the past we calculate and communicate shipping by email with each customer/multiple purchase. Shall we remove the zone options other than US ?

BTW we thought Alaska and Hawaii were part of the US for years now.
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cosmicray



Posts: 6648

PostPosted: Mon Mar 23, 2015 7:36 pm    Post subject: Reply with quote

See the thread started by eCrater for information on the new fields.

Alaska and hawaii have always been broken out, because for shippers like UPS they are significantly more expensive than CONUS.
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zannsvintage



Posts: 76

PostPosted: Mon Mar 23, 2015 8:56 pm    Post subject: Reply with quote

where is the Ecrater thread??
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tigercreekgifts



Posts: 6293

PostPosted: Mon Mar 23, 2015 8:58 pm    Post subject: Reply with quote

Alaska and Hawaii are part of the U.S. ecrater just lets you charge higher shipping rates to those states if you want, because sometimes it can be a little higher to ship there when going by regions and zones USPS.

But this new change has caused A LOT of problems for the rest of us. See the new Flat Rate Shipping Improvements thread started by eCrater.
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zannsvintage



Posts: 76

PostPosted: Mon Mar 23, 2015 9:12 pm    Post subject: Reply with quote

And in what category is this flat rate shipping improvements? I don't find it.
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SheilaDeesPostcards



Posts: 3923

PostPosted: Tue Mar 24, 2015 6:00 am    Post subject: Reply with quote

You must log in to the forum. There are several sections only available when you are logged in.
Here is a link to the topic in question: http://community.ecrater.com/viewtopic.php?t=35561
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ToyTraders



Posts: 90

PostPosted: Wed Mar 25, 2015 5:05 pm    Post subject: not as perplexed Reply with quote

Okay, reopened my store and tested the new fixed shipping rate to find things are as it was.
I understand (correct me if I'm wrong) if an item is added and the second box is left empty the system defaults to have the same amount as the first box.

Idea Also on my wish list ....
a box for buyers to enter an amount; call it discount or call it coupon but an option for multiple item purchases to be totalled at checkout.
Stripe would love you.
Paypal would love you.
Toytraders would love you the most.
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SammysSupplies



Posts: 1621

PostPosted: Wed Mar 25, 2015 9:26 pm    Post subject: Reply with quote

Are you looking for a way to discount shipping if they buy more?
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ToyTraders



Posts: 90

PostPosted: Thu Mar 26, 2015 6:33 pm    Post subject: Reply with quote

Yes,
we're also known for giving discounts on multiple items
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SammysSupplies



Posts: 1621

PostPosted: Thu Mar 26, 2015 7:00 pm    Post subject: Reply with quote

When I looked at your store, it seems like most items were fairly light weight. It would seem you could do something with the matrix, where if the weight went up, the postage could drop. Shocked Does that make any sense?
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ToyTraders



Posts: 90

PostPosted: Thu Mar 26, 2015 10:59 pm    Post subject: Reply with quote

thanks sammys,
too many variables, size and weight.
It seems my customers were happy to send an email as instructed on my FAQ page. I follow up immediately with tracking numbers and refunds, ship quickly etc.

Unfortunately, tonite I noticed that AK and HI are not selectable on my check-out page. Both are included in my Flat & (NON) Flat Shipping Zones.

Another glitch or am I missing something? I have 3 people listing items in our store all of us come up with the same problems.
H E L P
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MoonwishesStore



Posts: 15582

PostPosted: Fri Mar 27, 2015 1:06 pm    Post subject: Reply with quote

I just checked one of your items and the only shipping option was for the US which I would suppose that all 50 states are covered in that.

Quote:
I understand (correct me if I'm wrong) if an item is added and the second box is left empty the system defaults to have the same amount as the first box.


I do not understand this question. What and where are these boxes you are talking about?
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ToyTraders



Posts: 90

PostPosted: Sat Mar 28, 2015 12:11 am    Post subject: Reply with quote

When a customer purchases an item only US is an option in our store.
Hawaii and Alaska are also options for us as we've added the 2 states in our selected zones for "Flat Shipping Zones" and "Shipping Zones" in our store setup.
Both states were there prior to the recent shipping changes.
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ToyTraders



Posts: 90

PostPosted: Sat Mar 28, 2015 12:17 am    Post subject: Reply with quote

Moon,
I see that you don't ship to either state as it is not on your "destination" list.
Would HI & AK been converted to the same rate as US during the recent change?
Big difference in rates -or are we now forced to use the matrix system if we ship to those 2 states.
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cosmicray



Posts: 6648

PostPosted: Sat Mar 28, 2015 5:24 am    Post subject: Reply with quote

ToyTraders wrote:
Moon,
I see that you don't ship to either state as it is not on your "destination" list.
Would HI & AK been converted to the same rate as US during the recent change?
Big difference in rates -or are we now forced to use the matrix system if we ship to those 2 states.

I went to one of Moon's patterns, clicked on the shipping prices and entered a Hawaii zip code. It worked correctly. Is there something I'm missing here ?
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