buyer falsely accusing me for misrepresenting the item

tigercreekgifts · Posts: 6293

Rednsx, I do not use stock photos, I take my own photos of video games and I only state what IS included because I am aware that some video games are made with multiple case designs for serious game collectors and I want my customers to see which version they are actually buying. If a used set is incomplete or missing an item, then I would charge a lower price and say, the original (whatever) that came with this set is not included, it is missing from the set. The buyer had a hard time understanding that popular games are made with a basic edition that has the game only, and for the serious game geeks they also make deluxe box set that includes the games and several collectible goodies.

So In my situation, My description mentioned and my photos showed that only a disc and a case were included because this was the basic edition of the game. The buyer however, was convinced that I sold him a deluxe edition that had missing items, even though the game was brand new and unopened and the case didn't say anything about including extras. My buyer said that since 3 other sellers on ecrater were selling a deluxe edition that included a comic book, poster and action figure he assumed that mine did too even though my listing said, this is the standard version of this game, it includes ONLY one game disc and a plastic game case.

So in that case, I was in the right and this guy harrassed me non-stop for weeks on end trying to get a partial refund for mising items, that weren't even supposed to be included at all. However, since you have provided us the listing I can see where the seller would be in the wrong. BayState clearly states above that he did NOT mention a comic book at all yet the title says it. So in this case the seller is liable and if that is really the actual listing then I have no idea why ecrater would have removed his negative feedback.

It would be one thing if the seller said, my camera is broken so I had to use a stock photo, this is what the case typically looks like but the case shown in the photos is NOT the actual item you will receive and the comic book is NOT included either but he did not say that and he did mention the comic book in the title. I would not even bother listing an item if I had to use a stock photo that does not clearly represent the item. Anyone can look at my feedback and see that I have a good reputation for being honest. We can't see the bottom of the description but I agree even if the seller said the comic is not included in e description, he still placed it in the title and I too, would've expected to receive the book based on the seller's listing.

Red, have you contacted ecrater? Ecrater usually doesn't just take the seller's word for it, in the past they have always carefully evaluated the disputed listings before making a decision on the feedback but in this case it looks like the staff just removed his negative so they could make him happy and move on to the next email in a timely manner.

rednsx · Posts: 8

tigercreekgifts · Posts: 6293

You actually have to go to ecrater.com and click on the contact link, bottom right of main page and fill out a form. It usually takes them a few days to respond, sometimes 4-5 days if they are super busy (very small staff) but usually the email goes to contact@ecrater.com. But if you bypass the form and email them directly, they usually won't see your email unless someone told you to write them back at that address. I think the contact form allows your email to go to the appropriate inbox, based on your situation.

SheilaDeesPostcards · moderator Posts: 4620

rednsx · Posts: 8

tigercreekgifts · Posts: 6293

MoonwishesStore · moderator Posts: 17389

I agree as well that it looked to all intents and purposes that there should have been a comic book so I'm not sure why the seller said they didn't mention one.

I had the same problems once. Saw a listing for several NEW embroidery kits on ebay. They had a lousy listing description but since they said NEW in the actual title, I figured they would be new. Not so. They came open, reeking of cigarette smoke and were partially done. When I contacted the seller to complain that they were not NEW she replied that she never had said they were new (nor did she describe the condition any other way than the new in the title)! We went round and round on that one. I never got my money back, but I did get to leave a negative. I've had people send me the wrong thing and than rather than say keep it, they tell me to donate it somewhere. So they make a goof and I'm supposed to go out of my way to get rid of something for them. While I go to the thrift store often, I always forget to take my donations and they pile up.

I don't know where sellers get off thinking that not providing good customer service in a situation like this is going to help their business grow.

rednsx · Posts: 8

MoonwishesStore · moderator Posts: 17389

Not all feedback is informative. My only negative here was someone that without even writing to me posted that they hadn't gotten their purchase after 3 weeks. Sent my tracking number for the sale to eCRATER that showed it had arrived within 3 days of the order and they took down the negative. So leaving something like that up wouldn't be informative but it would be a downright lie. I will take my lumps if I deserve them, but not if I don't.

elpereles · Posts: 3430

Just reading the comments from both, the seller and the customer. With the interesting proof added and some search I did.

In my opinion, baystatejem, you need to improve your customers service and you must learn to accept mistakes. The 1rst thing is check your tittles and photos. Also you have another similar item. Again, check your stuff for errors in tittle and photos. For photos use your stock photos avoid the copy-paste. And be careful next time you appear in a forum to tell some part of the story when you know you are wrong.

http://www.baystatejem.ecrater.com/p/13024717/star-wars-v-empire-strikes-back?keywords=star+wars+%232+comic

For rednsx. My recommendation, if the seller doesn't want to accept his fault. Open a PayPal dispute and get your money back. Good luck.

rednsx · Posts: 8

elpereles · Posts: 3430

If you paid with a credit card. You can still resolve the issue.

tigercreekgifts · Posts: 6293

He can't be a new seller, he has 422 sales. And I saw some of his other listings where he is saying that extra books and special cases ARE included and his prices reflect those extras, so I could see why anyone would expect that dvd to include the comic book too.

SeRooted · Posts: 2

I will have to agree with aforementioned statements. I am also disputing a purchase as the seller claims that it is new and sent to me a refurbished Item. The invoice, stated purchase was for $50.00 and I was charged $133.XX

Unless the seller can post the item correctly or if there are several disputes about a vendor, and their misleading buyers, they have no place being able to sell items until they can correct their falsehoods.

I personally, if I ever get my issue resolved, will never buy again on this site, unless I start seeing better feedback and actions taken by the Seller/Vendor.

SheilaDeesPostcards · moderator Posts: 4620

SeRooted, you have already started another topic regarding the problem you are having with an eCrater seller. Your problem is NOT related to the vendor who opened this topic.

As I stated in the other topic, this is a seller to seller forum. You opened a store just so you could post in the forum. You need to contact the eCrater staff direct.