Non-payment on Marketplace item

greatstuff4you · Posts: 2

An item sold through Marketplace has not been paid for. The buyer was to pay with Paypal, but has not done so. Will I be charged for the Marketplace referral fee? Also, do I just delete the order. It has been a week now, and I did e-mail the person but received no answer.
Thanks

thelivesandlovesofmaggiethecat · Posts: 10159

You won't be charged the FVF until the item is paid. You leave the order for a while longer. You may also send the buyer a PP invoice with a note they haven't completed payment. It could be the buyer is confused or when they got to the PP site changed their minds.

MoonwishesStore · moderator Posts: 17389

PP was having some problems last week. I don't EVER delete unpaid orders. I want it there in my order list in case someone comes along in a month or two later asking where his widget is. If it is in your list and unpaid, it sticks out like a sore thumb and it is easy enough to say you never got payment (of course during this point in time you will have checked for payment directly on PP). If you delete it, unless your brain is great or it is the only order you got, will you remember this guys name, etc. to be able to tell the item wasn't paid for. It isn't like it is taking up much in the way of room on your order list! This also works in reverse, if you never delete orders, then you know for sure when someone asks for whatever you can easily find out for sure that they never bought it from you and you can send them off to the eCRATER team for help. I've had to do this multiple times.