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Can the customer give ...? Does the store update to show...?

 
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TiffanyB



Posts: 12

PostPosted: Wed Jul 26, 2017 9:46 pm    Post subject: Can the customer give ...? Does the store update to show...? Reply with quote

Hi Everyone,

Sorry to bother you. I have a few quick questions. (I think.)
I had a customer try to purchase an item three times, but it didn't seem to go through. The transaction was finally processed with an invoice though, and I marked it paid. Can the customer give feedback?

And, does the store update to show one more sale? (I didn't see a change; but, I just did this within the last hour or so.)

Also, would Paypal Express help a customer in completing a transaction? Will the process be shorter or easier?

Thank you any assistance you may be able to offer.

Sincerely,
Tiffany
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viewfinders



Posts: 1561

PostPosted: Wed Jul 26, 2017 10:21 pm    Post subject: Reply with quote

1. Customers (buyers) can only leave feedback if they pay online using PP or Stripe. No mailed payments or seller generated invoices.

2. Your number of transactions do not show till someone leaves feedback.

3. I don't know if PPE helps buyers having trouble paying. It will depend on if the buyer knows how to contact PP customer service.

feel free to ask questions here. That's what the community is for.
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TiffanyB



Posts: 12

PostPosted: Thu Jul 27, 2017 11:30 pm    Post subject: Thank you! Reply with quote

Hi Viewfinders,

Thank you for all help and for responding so fast. I appreciate it.

Thank you,
Tiffany
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