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System is rejecting my metric product weight

 
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thelivesandlovesofmaggiethecat



Posts: 9747

PostPosted: Tue May 08, 2018 7:22 pm    Post subject: System is rejecting my metric product weight Reply with quote

I am trying to enter 0.350 in the product weight line and the system keeps changing it to 0.35. Postage wise there is a lot of difference between 35 grams and 350 grams. I don't know how to work around this. Any ideas. I've tried it several times. Solved the problem by entering 0.351 instead of 0.350
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SheilaDeesPostcards



Posts: 3901

PostPosted: Wed May 09, 2018 7:50 am    Post subject: Reply with quote

I've never tried to add anything to the weight field except items or pounds. You do have to enter pounds as a decimal and 0.35 would not be an even ounce on a pound system where 0.351 does equal 5 ounces. I realize you are trying to enter grams, but the system may be set to only accept the exact numbers that equal 1-15 ounces. You might want to ask eCRATER to be sure.
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cosmicray



Posts: 6631

PostPosted: Wed May 09, 2018 11:16 am    Post subject: Re: System is rejecting my metric product weight Reply with quote

thelivesandlovesofmaggiethecat wrote:
I am trying to enter 0.350 in the product weight line and the system keeps changing it to 0.35. Postage wise there is a lot of difference between 35 grams and 350 grams. I don't know how to work around this. Any ideas. I've tried it several times. Solved the problem by entering 0.351 instead of 0.350

35 grams should be entered as 0.035, not as 0.350.
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