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Hi there; I have a PO but it looks like it never was paid.

 
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geeksagainst



Posts: 4

PostPosted: Mon Jun 25, 2018 7:45 am    Post subject: Hi there; I have a PO but it looks like it never was paid. Reply with quote

It's been sitting in my orders for about a week. I saw nothing move in from PayPal to me as well. Not sure if this is a legit PO or not.

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Order #: 4153311
Order Date: 06-19-2018 10:48
Paid Date: n/a
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SheilaDeesPostcards



Posts: 3911

PostPosted: Mon Jun 25, 2018 7:56 am    Post subject: Reply with quote

Duplicate Topic

In the future, please only post your question in one forum. I've already answered your question in the other topic. The community forum is primarily a source for seller to seller assistance. We answer as we have time. There is no dedicated eCRATER community assistant. The eCRATER staff does respond in the forum with new information, to announce new features, and to add additional information to discussions as needed.
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geeksagainst



Posts: 4

PostPosted: Mon Jun 25, 2018 7:59 am    Post subject: Reply with quote

Thanks. I actually was not sure where to post as ecrater has no real way to contact them for help other than email. I'm more familiar with calling in for phone support.
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SheilaDeesPostcards



Posts: 3911

PostPosted: Mon Jun 25, 2018 8:12 am    Post subject: Reply with quote

Not a problem, either topic is fine, just give folks time to get to your question. Hopefully Monday morning is a busy shipping day for sellers.

The customer service for eCRATER is handled by email because their staff is small. The good news is you get an answer from a real person, not a canned answer.
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