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No shipping calculate on order - HELP

 
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sicilia



Posts: 8

PostPosted: Sat May 04, 2019 6:49 am    Post subject: No shipping calculate on order - HELP Reply with quote

hi, i just made a sale for 2 identical item via google, but there was no shipping added.
I contacted ecrater but still not had a clear reason why this happened, or what i should do to avoid this in the future.

my matrix has been working fine
plz advice
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SheilaDeesPostcards



Posts: 3920

PostPosted: Sun May 05, 2019 1:54 pm    Post subject: Reply with quote

Did you check the item page to confirm you had added the weight? That's the only thing I could think of that would cause a problem with the matrix that has been working well. You're probably going to have to wait for an answer from eCRATER. If the answer would help other sellers, it would be nice if you posted back the problem.
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sicilia



Posts: 8

PostPosted: Mon May 06, 2019 2:30 am    Post subject: Reply with quote

yes all was fine with item page, i had sold same article just a week before via ecrater and all worked fine, this sale came from google shopping.
i have contacted them and still not giving me answer the only thing that was said refund customer.
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