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my products is not shown on ecrater marketplace

 
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lollipopbeauty



Posts: 2

PostPosted: Tue Apr 16, 2019 2:05 am    Post subject: my products is not shown on ecrater marketplace Reply with quote

hello sellers

I need your help! my products are not shown on ecrater search. I m a new seller 2 days old but I beleve that the items had to show automate after added. I need your opinion.

thanks
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cosmicray



Posts: 6603

PostPosted: Tue Apr 16, 2019 4:40 am    Post subject: Reply with quote

Your store appears to be suspended.

Only the eCRATER team can tell you why, and what you have to do to change that. They do not monitor the community, so you must contact them directly.

Go to the eCRATER front page and look for Contact near the bottom.
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MoonwishesStore



Posts: 15378

PostPosted: Tue Apr 16, 2019 7:07 am    Post subject: Reply with quote

There are several recent discussions about suspensions and what to do about a suspension. eCRATER would prefer that you go through the rules and try to figure out what is wrong, fix it and then let them know. If you can't figure it out, then they should hopefully be able to tell you what is wrong.

One thing you may have done is state what the cream or lotion can do without any testing to back you up. Or you are selling name brands without permission.
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lollipopbeauty



Posts: 2

PostPosted: Tue May 07, 2019 1:25 pm    Post subject: Reply with quote

One Month Later And no one from ecrater answer me to my email.

what a crap service!
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SheilaDeesPostcards



Posts: 3843

PostPosted: Tue May 07, 2019 4:40 pm    Post subject: Reply with quote

You are selling high end cosmetics that normally control their distribution chain. Do you have authorization to sell these brands?

I don't normally mention this, but your "store" looks like a fly-by night operation. You have no store logo, nothing on the front page about your store, and nothing on your about, terms, contact, or FAQ pages. You are not required to have that infomation, but without it you look like one of those folks you see on the road side with a folding table. That's fine if you are a local farmer selling produce, but not expensive products that could be out-dated, stolen, or purchased from a questionable source. PLEASE UNDERSTAND, I'm not saying this personally about you or your products. I'm just saying that is the image your store is projecting.

If you are authorized to sell these products, you need to re-contact eCRATER with that information.
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MoonwishesStore



Posts: 15378

PostPosted: Tue May 07, 2019 5:59 pm    Post subject: Reply with quote

You have been waiting for one month now. First time I have heard someone saying ecrater gave crap service. But in the last month, what have you been doing with your store? Nothing apparently as Sheila mentioned, Have you read the rules for listing products to be sure that you are in compliance? Do you have permission for the manufacturers to sell these items? Let me tell you, for what you are charging, I would expect to see a store that has been set up completely with all text has gone through a spellchecker and grammar check to be sure that it looks professional. No way would I buy bottles of gunk for over $100 from a store that doesn't look ready to open. I call it gunk as I don't see the need for all these things. Never used them and never will and most people think I am almost 20 years younger than I am.

My point here, is are you doing your part? Have you checked your junk mail folder to see if you got an email there from eCRATER? did you write to them and are you using a different email address than what you signed up with?
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