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how to cancel sale so we dont get charged fees

 
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nuclearnostalgia



Posts: 41

PostPosted: Mon Jan 27, 2020 7:18 pm    Post subject: how to cancel sale so we dont get charged fees Reply with quote

Hi,

Customer orders item, 2 minutes later asked to cancel. I see no way to cancel the sale. I'm already getting robbed by paypal for refunding, I do not want another 4 dollars taken from ecrater.
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thelivesandlovesofmaggiethecat



Posts: 9831

PostPosted: Mon Jan 27, 2020 8:40 pm    Post subject: Reply with quote

1. Did the buyer pay via PP? If so you have to refund the PP (or Stripe) payment and that will automatically cancel the order on eCRATER. Check after a few hours to make sure the refund went through.

2. If the buyer canceled before they paid, it is not considered a completed sale and you aren't out any commission.
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MoonwishesStore



Posts: 16271

PostPosted: Tue Jan 28, 2020 12:12 pm    Post subject: Reply with quote

I've never had a problem with eCRATER catching all the refunds on either of the electronic payments, but if it turned out to be a screwy situation I will write them just in case.
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