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nuclearnostalgia
Posts: 56
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Posted: Mon Jan 27, 2020 7:18 pm Post subject: how to cancel sale so we dont get charged fees |
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Hi,
Customer orders item, 2 minutes later asked to cancel. I see no way to cancel the sale. I'm already getting robbed by paypal for refunding, I do not want another 4 dollars taken from ecrater. |
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thelivesandlovesofmaggiethecat
Posts: 10159
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Posted: Mon Jan 27, 2020 8:40 pm Post subject: |
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1. Did the buyer pay via PP? If so you have to refund the PP (or Stripe) payment and that will automatically cancel the order on eCRATER. Check after a few hours to make sure the refund went through.
2. If the buyer canceled before they paid, it is not considered a completed sale and you aren't out any commission. |
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MoonwishesStore moderator
Posts: 17389
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Posted: Tue Jan 28, 2020 12:12 pm Post subject: |
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I've never had a problem with eCRATER catching all the refunds on either of the electronic payments, but if it turned out to be a screwy situation I will write them just in case. |
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