eCRATER.com Forum Index

SearchSearch
ProfileProfile
  Log in to check your private messagesLog in to check your private messages   
Log inLog in

response time for "support"

 
Post new topic   Reply to topic    eCRATER.com Forum Index -> Help
View previous topic :: View next topic  
Author Message
nltradingcards



Posts: 7

PostPosted: Fri Jul 17, 2020 5:45 am    Post subject: response time for "support" Reply with quote

Hi folks, does anyone have any experience with response times to questions through ecrater's contact link?
Back to top
View seller's profile Send private message Visit seller's eCRATER store
thelivesandlovesofmaggiethecat



Posts: 9881

PostPosted: Fri Jul 17, 2020 7:30 am    Post subject: Reply with quote

I just contacted ecrater. Got a first response within 24 hours and the next response took 2 days but was over a weekend.

State your question or comment clearly and professionally. If you are angry about something don't let your anger show in what you write and don't keep repeating the same request. There is a very small staff.
Back to top
View seller's profile Send private message Visit seller's eCRATER store
nltradingcards



Posts: 7

PostPosted: Fri Jul 17, 2020 7:32 am    Post subject: thanks! Reply with quote

thanks for your reply
Back to top
View seller's profile Send private message Visit seller's eCRATER store
MoonwishesStore



Posts: 16530

PostPosted: Sun Jul 19, 2020 8:25 am    Post subject: Reply with quote

I will also repeat what Maggie said. They are a very small staff but have been there since the beginning I think as I have never had a response from other than the same 3 people. So things will be much slower on the weekend. Each answer is specific to your problem although I assume they may have templates of some answers. They are great people and most of my questions or comments are responded to within 14 hours. Much better than the canned response from Amazon where they say "I understand your problem is this...." and then go on to tell you something that you weren't even asking about!
Back to top
View seller's profile Send private message Visit seller's eCRATER store
Display posts from previous:   
Post new topic   Reply to topic    eCRATER.com Forum Index -> Help
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum