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asset-liquidators
Posts: 29
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Posted: Sat Nov 28, 2020 10:16 am Post subject: Feedback rating |
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Can anyone explain this? My feedback:
Overall 106+ / 1- / 461 unrated / 568 sales / 96.58%
I come across someone elses:
Overall 46+ / 1- / 190 unrated / 237 sales / 99.31%
How is this even possible? Does ecrater just make up whatever percentage they feel like? |
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SheilaDeesPostcards moderator
Posts: 4620
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Posted: Sat Nov 28, 2020 1:34 pm Post subject: |
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There are rules that control the feedback, but they are different from other sites. Feedback is on a scale from -100% to +100% instead of a scale from 0 to 100. The value of the item sold is also calculated into the feedback.
There is detailed information available in the Community FAQs. Here's a link to the topic.
https://community.ecrater.com/viewtopic.php?t=2291
I'm not saying I agree or disagree with the system, I'm simply pointing to information that explains the system. |
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asset-liquidators
Posts: 29
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Posted: Sat Nov 28, 2020 2:32 pm Post subject: |
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Okay thanks for the info. Just seems weird that after 9 years the feedback percentage never changes.
Even worse when it was from a buyer trying to contact me with an email address that wasn't mine. Oh well, not like a lot sells on here anyway. |
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MoonwishesStore moderator
Posts: 17389
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Posted: Mon Nov 30, 2020 11:08 am Post subject: |
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I don't know if they can fix it at this late date, but eCRATER has always been willing to fix unwarranted feedback. No harm in asking. |
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2tip3py1
Posts: 222
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Posted: Mon Nov 30, 2020 11:55 am Post subject: |
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There must or should be communication between the seller and (all) unhappy buyer's. The seller needs to show they tried or were willing to try and make right; whatever the buyer found objectionable.
I find eCRATER is fair. They for sure will look at both sides. So, do the right thing, be respectful/polite in all communications, and try to fix problems - and you are pretty much covered by eCRATER.
Simply said, honesty and good behavior - to the best of one's ability; is always the better policy. This will help anyone avoid (almost all) uncomfortable/unhappy/stressful situations. |
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