where i s my product

ruyanshop · Posts: 10

i don't know the reason, I can not search my products, i really have the products online sales, but When I search time , i can't search anything about my product . my store is www.ruyanshoop.ecrater.com. who can help me . when i open my store, i can see my product but link to the product is nothing ...... Crying or Very sad

zickit · Posts: 21857

Your store has been suspended.
This happens when the terms of ecrater.com are not followed. Read them here - http://www.ecrater.com/terms.php
copyright infridgement and selling fakes are the most common rules broken.

thelivesandlovesofmaggiethecat · Posts: 10159

Your product looks like it would need FDA approval for sales in USA.

ruyanshop · Posts: 10

but how can i reinstatement my store ? Sad

zickit · Posts: 21857

FIX all the things that were against ecrater.com terms
then you can request re-instatement.

Did you even read this yet?
Suspended Stores
Please read this topic first!
http://www.ecrater.com/community/viewtopic.php?t=1214

because it tells you right there what to do

ruyanshop · Posts: 10

i'm aready read that topic , and i know that problem now ,
i need send request for re-activation to which email , i can't the email address, can you help me ?

zickit · Posts: 21857

use the contact form at www.ecrater.com lower right corner click on contact

ruyanshop · Posts: 10

hi, i send the email, but no answer me , what happended??

poopsheet · Posts: 4865

You'll just have to wait until eCrater answers.

ruyanshop · Posts: 10

hi, i send email, but still no answer me , what happend, it takes 3day now?
my shop till suspended.

my product is healthy care products.