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Problem with shipping total when 2 items are bought

 
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KRBUCKLIN



Posts: 9

PostPosted: Tue Apr 15, 2008 12:30 pm    Post subject: Problem with shipping total when 2 items are bought Reply with quote

Okey dokey you all knowing and wonderful people Very Happy

Need a little help... Alright so I'm just setting everything up in my store and I am doing mock check outs to make sure everything is OK. When doing a mock checkout for just one item I have no problems....thank goodness for small miracles Rolling Eyes The problems start when I want to check out with 2 or more items.

Now all my items are under 1lbs and I set up my shipping matrix to reflect that and did everything in OZ. instead of LBS.

So for example this is what the breakdown looks like of one of my mock ups:

1st item is a dress that is $30.00 and weighs 8oz. so the shipping price is $3.99

2nd item is wrap pants that are $19.00 and weighs 12oz. so the shipping price is $4.67

So I go and enter in all info needed and select paypal as payment and what do I see???..... A BIG WOPPING $34.60 IN SHIPPING COST Shocked Shocked Shocked .

Where in the world does that number come from? My shipping starts at $3.31 to $9.50(this is for 1 to 3lbs) then it goes to $12.55 for 3lbs and up.

I'm really, really hoping this is one of those DUH moments in life where you smack yourself on your forehead while saying geeze I knew that...but one can only hope....can anyone help me with this...LOL...

Thanks,
Rebecca
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acread
moderator


Posts: 11986

PostPosted: Tue Apr 15, 2008 12:45 pm    Post subject: Reply with quote

When you are entering the weights for your items are you putting 8 and 12 (based on your example here)?

Then in the shipping matrix what do you have at 16+ category?
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KRBUCKLIN



Posts: 9

PostPosted: Tue Apr 15, 2008 1:46 pm    Post subject: Reply with quote

ACRead wrote:
When you are entering the weights for your items are you putting 8 and 12 (based on your example here)?

Then in the shipping matrix what do you have at 16+ category?


I have $12.55 for the 16+ category.
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acread
moderator


Posts: 11986

PostPosted: Tue Apr 15, 2008 1:48 pm    Post subject: Reply with quote

KRBUCKLIN wrote:
ACRead wrote:
When you are entering the weights for your items are you putting 8 and 12 (based on your example here)?

Then in the shipping matrix what do you have at 16+ category?


I have $12.55 for the 16+ category.


What about my first question? Are you entering 8 and 12 or 0.5 and 0.75?
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KRBUCKLIN



Posts: 9

PostPosted: Tue Apr 15, 2008 2:20 pm    Post subject: Reply with quote

ACRead wrote:
KRBUCKLIN wrote:
ACRead wrote:
When you are entering the weights for your items are you putting 8 and 12 (based on your example here)?

Then in the shipping matrix what do you have at 16+ category?


I have $12.55 for the 16+ category.


What about my first question? Are you entering 8 and 12 or 0.5 and 0.75?


OOPS...sorry about that...I'm entering 8 and 12
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noadi



Posts: 488

PostPosted: Tue Apr 15, 2008 2:25 pm    Post subject: Reply with quote

It may not be your shipping matrix but you paypal settings, this thread explains:
http://www.ecrater.com/community/viewtopic.php?t=2061
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TFCN-Broadcasting



Posts: 72

PostPosted: Tue Apr 15, 2008 4:22 pm    Post subject: Reply with quote

noadi wrote:
It may not be your shipping matrix but you paypal settings, this thread explains:
http://www.ecrater.com/community/viewtopic.php?t=2061



I'm glad I stumbled on this info. Just changed my PayPal Settings.

Thanks
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KRBUCKLIN



Posts: 9

PostPosted: Tue Apr 15, 2008 6:03 pm    Post subject: Reply with quote

noadi wrote:
It may not be your shipping matrix but you paypal settings, this thread explains:
http://www.ecrater.com/community/viewtopic.php?t=2061



Thanks for the link! Very Happy

So after taking a look at the topic from the link that noadi provided I went and made sure my paypal override box was checked.

Went back to ecrater and out of curiosity I wanted to see if I would have the same problem if I used payment options money order or personal check and wouldn't you know it I have the same problem.

Obviously I'm missing something and I have no idea what it is. I just don't get how an EXTRA $25.94 is added to my shipping charges.

I've hit a road block and I'm bagging my head against the wall trying to figure this out....I have such a headache... Razz...I'm trying to stay positive about this and I know doing this can really get on your nerves so please pardon me when I get a little bit silly about it. It's the only way for me to stay sane while doing this... Laughing

So is there anyone else that might have a suggestion?

Thanks again everyone for your help. You have no idea how much I appreciate it!!!
Rebecca
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acread
moderator


Posts: 11986

PostPosted: Tue Apr 15, 2008 6:18 pm    Post subject: Reply with quote

KRBUCKLIN wrote:
ACRead wrote:
KRBUCKLIN wrote:
ACRead wrote:
When you are entering the weights for your items are you putting 8 and 12 (based on your example here)?

Then in the shipping matrix what do you have at 16+ category?


I have $12.55 for the 16+ category.


What about my first question? Are you entering 8 and 12 or 0.5 and 0.75?


OOPS...sorry about that...I'm entering 8 and 12

What do you have entered at the shipping matrix for 8 and 12?
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KRBUCKLIN



Posts: 9

PostPosted: Tue Apr 15, 2008 6:30 pm    Post subject: Reply with quote

ACRead wrote:
KRBUCKLIN wrote:
ACRead wrote:
KRBUCKLIN wrote:
ACRead wrote:
When you are entering the weights for your items are you putting 8 and 12 (based on your example here)?

Then in the shipping matrix what do you have at 16+ category?


I have $12.55 for the 16+ category.


What about my first question? Are you entering 8 and 12 or 0.5 and 0.75?


OOPS...sorry about that...I'm entering 8 and 12

What do you have entered at the shipping matrix for 8 and 12?


I have $3.99 for 8 and I have $4.67 for 12
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acread
moderator


Posts: 11986

PostPosted: Tue Apr 15, 2008 6:52 pm    Post subject: Reply with quote

What address (country) did you enter for the address when you did the fake buy?
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KRBUCKLIN



Posts: 9

PostPosted: Tue Apr 15, 2008 7:19 pm    Post subject: Reply with quote

ACRead wrote:
What address (country) did you enter for the address when you did the fake buy?


WOOHOO I GOT IT!! I FIGURED IT OUT FINALLY!!!! LMBO...I read a post from another forum user named poopsheet in the topic "Shipping Matrix Explaination Needed" http://www.ecrater.com/community/viewtopic.php?t=2743
and it just clicked...darn it it took long enough to click though...LOL

Thank you so much ACRead for all your help in this I really appreciate it.

The thing that was causing all the extra charges was that I had $12.55 in the 16+ column. I didn't get it until just now that you need to put how much you want to charge for anything that is over 16oz(since I set my up as Ounces and not Pounds).

I gotta tell ya I am so happy to have this finally figured out... I don't know how long I would have lasted reading the forum until my eyes bleed. Smile

Okey dokey off to make my logo in my photoshop...

Again, thank you ACRead for working with me to figure out what was wrong and to noadi for providing the link for the paypal problem.

Take care and best of luck to all of you!
Rebecca
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acread
moderator


Posts: 11986

PostPosted: Tue Apr 15, 2008 7:49 pm    Post subject: Reply with quote

Glad you worked it out. After you correct, make sure to test it again.
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