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ClassicTreasures
Posts: 163
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Posted: Fri Dec 01, 2006 9:42 pm Post subject: Help! Why can't I change my PW? |
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Hi
I have tried about 4-5 times to no avail, to change my ecrater admin PW.
When I enter the old PW and the new one twice, and click update, I am receiving an error message stating the OLD PW is not correct.
This is not the case. I went back over and over again and entered it just the way I am using it. Always get this error message.
Anybody knows what to do, other than contacting CS?
Thanks a lot! |
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zickit
Posts: 21857
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Posted: Fri Dec 01, 2006 11:46 pm Post subject: |
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My guess is that the NEW password is in fact working
have you tried to log in using it? |
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ClassicTreasures
Posts: 163
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Posted: Fri Dec 01, 2006 11:50 pm Post subject: |
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Hi BTMC yes I have
Only the old PW works
now, several hours after my first try, I can still not change it and it tells me the old PW is not correctly entered. hmm. I will just have to email them software wizards |
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ClassicTreasures
Posts: 163
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Posted: Sun Dec 03, 2006 2:26 pm Post subject: |
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Hi I am still unable to change my PW! I am going nuts over this. I e-mailed CS 2 days ago, but they are probably off for the weekend...no response yet!
I am doing everything the way it should be done, and I get this weird message, Old PW is nto correct. To the same time, I am using the excat same OLD PW when I log in to Admin or to the board, and it IS correct. Hmmm. Did my current PW somehow get locked in or what else could explain such a glitch?
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