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Help! Why can't I change my PW?

 
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ClassicTreasures



Posts: 163

PostPosted: Fri Dec 01, 2006 9:42 pm    Post subject: Help! Why can't I change my PW? Reply with quote

Hi

I have tried about 4-5 times to no avail, to change my ecrater admin PW.

When I enter the old PW and the new one twice, and click update, I am receiving an error message stating the OLD PW is not correct. Rolling Eyes

This is not the case. I went back over and over again and entered it just the way I am using it. Always get this error message. Crying or Very sad

Anybody knows what to do, other than contacting CS?

Thanks a lot!
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zickit



Posts: 21857

PostPosted: Fri Dec 01, 2006 11:46 pm    Post subject: Reply with quote

My guess is that the NEW password is in fact working

have you tried to log in using it?
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ClassicTreasures



Posts: 163

PostPosted: Fri Dec 01, 2006 11:50 pm    Post subject: Reply with quote

Hi BTMC yes I have

Only the old PW works
now, several hours after my first try, I can still not change it and it tells me the old PW is not correctly entered. hmm. I will just have to email them software wizards Smile
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ClassicTreasures



Posts: 163

PostPosted: Sun Dec 03, 2006 2:26 pm    Post subject: Reply with quote

Hi I am still unable to change my PW! I am going nuts over this. I e-mailed CS 2 days ago, but they are probably off for the weekend...no response yet!

I am doing everything the way it should be done, and I get this weird message, Old PW is nto correct. To the same time, I am using the excat same OLD PW when I log in to Admin or to the board, and it IS correct. Hmmm. Did my current PW somehow get locked in or what else could explain such a glitch?

Rolling Eyes
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