Block Buyer Feature

[A-Better-Way]

I think the calculation is really harsh. Man I was looking at one seller, all good, had ONE bad feedback brought it down to 92%

Can't remember the amount of sales but it wasn't super low.

I seen the formula someplace, but it seems a little overkill.

At our shop we may have had one bad customer every 3 months or less, but between that tons more accomplishments, no complaints, we certainly were not 90, 95% cruddy business. LoL

[MoonwishesStore]

[A-Better-Way]

@ universalcomputers

Also you only need to list the sales tax of your own state. Unless you have businesses in the other states.

I wouldn't complain too much you racked up 20 sales pretty good. but early on you should have been on it, if indeed you took that long to ship.

Plus one could blame the customers for not leaving feedback(s), dang you should have at least got 5 from the 20 sales.

Maybe appeal to ecrater one more time since it is your first feedback.

Dunno man.

[MoonwishesStore]

[elpereles]

If you can proof a feedback is unfair. eCrater remove it. I saw it, but obviously you need to have proof that the feedback was unfair.

If you ship using some Delivery Tracking number. It is easy to proof.

[MoonwishesStore]

I think that was the problem. No matter what he said, the DC proved that he hadn't shipped for 14 days and the buyer had every right to be unhappy. In his terms or elsewhere on his site, he had mentioned the mail order rules and I guess he expected that as long as he shipped to get it to the buyer within 4-6 WEEKS he would be golden. That is not what buyers expect anymore nor should they.

[namebranddealz]

I think you can play around with your Paypal settings, on receiving funds? I think you can 'not accept' certain types of payments... like, from Unconfirmed Addresses, or from currencies you don't hold, and I think you can decline eCheck payments as well.. might help filter some of it out?
Sometimes I get emails from people in far away lands, asking if they can buy from me, and at first, they say things like 'OH, I have been looking everywhere for this item, I will pay whatever you want in shipping..' I tell them I just don't have the time for the extra handling required to ship INTL.. then they beg. So then I quote them based on Priority Int'l and they suddenly don't want to pay that much.. (because I won't ship out of the country without some sort of Tracking.)
My every day shipping is economical because there is minimal handling but they expect economy shipping abroad and I won't risk my items when they won't cooperate.

[Zonkers-Collection]

The OP was from 2008.
Anybody know how that turned out?

[elpereles]

[A-Better-Way]

Why should we have a block buyer button, I just let google do it for me.

[tigercreekgifts]

Universal, at least they changed it to a neutral. Most of the time they will not do that unless you can prove the negative was unwarranted but that it was still partially your fault. If not your fault at all, they will remove it completely and in your case, taking 14 days to ship is at least partially your fault in my opinion. I would have left a negative too for taking that long to ship if the item is being shipped from the same country and especially if being shipped directly from the seller without some kind of middle man drop shipping service. I understand that's it unreasonable for a buyer to complain about shipping taking 3-4 days, but the seller taking 14 days before shipping is very UNreasonable on the part of the seller.

I once had a buyer whose package arrived 4 days later, I shipped it the same day he ordered it. I am located in Ohio and he was located in Montana. 4 days is actually not half bad for going all the way to Montana. I expected it would at least take 5-6 days. To my surprise, I find a big fat negative in my feedback section stating "Seller waited 11 days before shipping, took over 2 weeks to arrive. Ridiculous!" I quickly looked at the DC info for that order and thought, maybe the P.O. just got hung up and his package has been sitting in a shipping center somewhere being overlooked for the last several days and he got the dates mixed up thinking I didn't ship it until 11 days later when actually, 11 days later was when it left the shipping center or something.

Nope, checked the feedback. It showed that I shipped same day, item was taken from my P.O. to the local sorting center then made 2 more stops along the way before arriving to him, and all of this took place in 4 days. I had no idea where he got his info. from. I emailed him and sent a screenshot of the DC stating, did you get me mixed up with another seller or something because according to this DC, I shipped your order same day and it arrived 4 days later yet you left me negative feedback stating I didn't even ship your order until 11 days later. Your order arrived to you 11 days BEFORE you left me that negative, so why did you feel it was deserved and can you please contact ecrater and explain that it was a mistake.

His response "I don't know, maybe it did only take 4 days I ordered alot of stuff online so it's possible I got you mixed up with someone else"

I asked again, can you please contact ecrater and ask them to remove it?

His response "Nope. why would I waste my time doing that? It's just feedback not the end of the world, I checked your scores just now you still have a positive 100% score so why do you care? One negative out of the what like 50 other positives you have ain't gonna hurt you so stop crying over spilled milk."

Yeah my score did not go down, but it was the principal of it all. I did not deserve that neg, and he even admitted he most likely made a mistake and left the wrong feedback for me and he said I was crying over spilled milk. It doesn't matter if my score still reflected 100%, my problem was that I now had a big fat negative stating I had no concern over shipment times at all, that I keep my customers waiting for weeks before shipping. It's the negative comment that future buyers will pay attention to, not the overall score. I wrote him back again and explained that and told him he was very rude and selfish, that because of his admitted mistake I was expected to have my sales suffer from here on out for something I didn't even do? Luckily ecrater removed the negative when I showed them the DC info and the emails the buyers sent me admitting to his mistake.

[MoonwishesStore]