Made a sale but no communication to let me know?

barebasicessentials · Posts: 5

Had my ecrater store for a while http://barebasicessentials.ecrater.com and made my first sale but there was no communication via email there was an order. The only way I know is because the buyer contacted me they didn't recieve their purchase. It doesn't seem like the buyer completed the order but shouldn't I have received something letting me know there even was an order created?

AlmostAntique · Posts: 592

If you check on your admin page on the side there is a link that says orders. If you actually had a legit order it will be there. Did they pay with paypal then you should have a payment listed there as well to show that it was paid for. If it is legit. You can explain that somehow there email must have gone to your junk mail file and you didn't get it and that you are really sorry. But if there is no record on your orders page showing that it was indeed placed it just might be a scam. Be care and do your research.
Michelle

zickit · Posts: 21857

If the order is paid by google checkout YOU have to set your Google check account up to email you. Google belives the customer is theirs once that button is clicked therefore it's against the partnership of google and ecrater for ecrater to email you.

acread · moderator Posts: 11986

If the customer didn't complete the payment why would she expect to get an item?

Is this a paypal order? Do you have a merchant account? If you have a personal account and the customer payed with a credit card you won't see the payment until you upgrade your PayPal account to a merchant account (and probably not get notified since the order process is not finished).

barebasicessentials · Posts: 5

The buyer completed the order but doesn't look like there payment was completed. Do I only get a notice if the payment was completed? When i go into the order section in the naviagation section I see the order and in the view order it has on the bottom delete, charge and cancel. What is charge? Do I have to process the order for the buyer to complete the payment. This was my first order so not sure the process. Thanks all for the help.

acread · moderator Posts: 11986

Is this a PayPal payment? Or a Google Checkout payment?

barebasicessentials · Posts: 5

Google checkout

barebasicessentials · Posts: 5

I also checked my google checkout and I have clicked to notify when I get an order.

poopsheet · Posts: 4865

I bet Google doesn't see it as an order since there was no payment through them.

Oh -- or maybe you have your Google account set to manually charge the buyer's credit card.

acread · moderator Posts: 11986

You need to charge the order. You have it set at manual charge. So unless you charge it I guess they don't notify you (maybe) by email.

Does the customer still want it. It is late. Make sure the customer does before charging the credit card. If being late is going to create an issue, it might be better never to charge the credit card and cancel the order. Contact the customer and let her know of the delay and ask what she would prefer.

barebasicessentials · Posts: 5

So I should have this checked?
Automatically authorize and charge the buyer's credit card.

Everything else is checked in order processing. I'm still concerned why I didn't get a notice there was even an order.

The buyer did contact me to ask where there order was. I told her I never received any notice there was an order or payment. I sent her a paypal invoice for what she ordered and shipped it out today.

acread · moderator Posts: 11986