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I believe my store is suspended, Please Help!
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jbdoujinshop



Posts: 11

PostPosted: Mon Dec 29, 2008 11:19 pm    Post subject: I believe my store is suspended, Please Help! Reply with quote

Hi All,

I really need some help over here as because I am not sure why all my items is stating "no such product" all of the sudden.

I want to make sure if I have japanese product name on my item title, would this make me suspended? I have seems a lot of sellers doing the same thing, you can search froogle for it.

In addition, I sell adult authentic product, and I have follow eCrater terms and policy, so I am not sure what else make me suspended. Can someone please guide me what's going on?

Much appreciate
jbdoujinshop.ecrater.com
JB
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Mon Dec 29, 2008 11:52 pm    Post subject: Reply with quote

Quote:
I believe my store is suspended

Yes it appears it is suspended.

Quote:
I want to make sure if I have japanese product name on my item title

You must have the title and description in ENGLISH - you can have both but English must appear.

Quote:
I sell adult authentic product

did you list them in the GLOBAL CATEGORY Sex Stuff??

Quote:
Can someone please guide me what's going on?

NO ONE can see your stuff but you. Re-read the terms and figure out what is wrong.
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jbdoujinshop



Posts: 11

PostPosted: Tue Dec 30, 2008 12:06 am    Post subject: Reply with quote

Thank you for your quick response.

Here is one of sample about my product title:

[13CM] Their Styles [彼女たちの流儀][060623](202041) JB PC Hentai Game

it is identiflied as follow:

[Game Maker] Game Title [Japanese Game Name][Release Date](Game Product ID) JB PC Hentai Game.

Do you think if this is allowed? If not, I have to re-edit my entire list.
In addition, For the desciption section I only put a link to the game information as well, as they are all in Japanese...


I did put Japanese in both title and description before, and it has been working fine for the past month, no suspended. So I wonder if this is actually allowed?
I have email eCrater to restore my store already.

THanks and much appreciate for your quick response.

jbdoujinshop.ecrater.com
JB
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MaggietheCatsMeows



Posts: 2799

PostPosted: Tue Dec 30, 2008 12:24 am    Post subject: Reply with quote

It can take a while between the time a store is reported for infractions and the actual suspension especially now when vigilent sellers have been busy with their Christmas sales.

What I suggest is that you put all the English first in both your titles and descriptions and Japanese second. If your descriptions only refer people elsewhere for information, you will not get your store back that way. Your description has to be complete enough that a buyer can read what you have and make a decision. The purpose of ecrater is not to refer people to other sites.

As for adult content, it has to be in the Sex Stuff global category and you should also have a warning on the personal category that it is adult content or 18+.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Dec 30, 2008 12:30 am    Post subject: Reply with quote

Quote:
[13CM] Their Styles [彼女たちの流儀][060623](202041) JB PC Hentai Game

Do you think if this is allowed?


No because I don't see anything there in English that tells me what you are offering for sale.
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jbdoujinshop



Posts: 11

PostPosted: Tue Dec 30, 2008 12:41 am    Post subject: Reply with quote

BigTallMensClothing wrote:
Quote:
[13CM] Their Styles [彼女たちの流儀][060623](202041) JB PC Hentai Game

Do you think if this is allowed?


No because I don't see anything there in English that tells me what you are offering for sale.


Hi, I put a "JB PC Hentai Game" on the end of the string, does this cause any frustration to buyer? Should I put it in front? Which option do you think would be the best that is allowed?

1) [13CM] Their Styles [060623](202041) JB PC Hentai Game

2) JB PC Hentai Game [13CM] Their Styles [彼女たちの流儀][060623](202041)

3) JB PC Hentai Game [13CM] Their Styles [060623](202041)

The information that I have provide on the product title are actual value for the game itself. It will give buyer easily to search with either one or all the information. So it's is information to have them.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Tue Dec 30, 2008 12:44 am    Post subject: Reply with quote

JB PC Hentai Game doesn't tell me what it is you are selling.
If everyone is named JB PC Hentai Game then you have a different issue - no duplicate listings allowed.
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jbdoujinshop



Posts: 11

PostPosted: Tue Dec 30, 2008 12:46 am    Post subject: Reply with quote

MaggietheCatsMeows wrote:
It can take a while between the time a store is reported for infractions and the actual suspension especially now when vigilent sellers have been busy with their Christmas sales.

What I suggest is that you put all the English first in both your titles and descriptions and Japanese second. If your descriptions only refer people elsewhere for information, you will not get your store back that way. Your description has to be complete enough that a buyer can read what you have and make a decision. The purpose of ecrater is not to refer people to other sites.

As for adult content, it has to be in the Sex Stuff global category and you should also have a warning on the personal category that it is adult content or 18+.


Thank you for your response,

From what you are saying, it seems that Japanese characters are allowed in the title but with restriction. I will try to see if that work out again.

As for the description part, since 100% of my products are in japanese, the description page that I linked to are all in Japanese as well, do you think I can just use google translate all of them and paste them back?

Thanks,

JB
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jbdoujinshop



Posts: 11

PostPosted: Tue Dec 30, 2008 12:55 am    Post subject: Reply with quote

BigTallMensClothing wrote:
JB PC Hentai Game doesn't tell me what it is you are selling.
If everyone is named JB PC Hentai Game then you have a different issue - no duplicate listings allowed.


These shouldn't be an duplicate listing issue since all products I listed are different. If I put a "New PC Hentai Game" in front of everything, isn't this clear enough for what I am selling now? Please advise:


NEW PC Hentai Game [AGE] The Eternal You Wish [君が望む永遠][040625](68181)
NEW PC Hentai Game [AGE] Mabu Love Supplement [マブラヴ サプリメント][041217](113601)
NEW PC Hentai Game [AGE] MUV-LUV ALTERNATIVE [マブラヴオル][060224](24902)
NEW PC Hentai Game [AIAI] Hime Ichiya [秘女一夜][030905](29272)
NEW PC Hentai Game [AIAI] Doki Doki Beach! [どきどきビーチ!~胸騒ぎの予感][030926](27394)
NEW PC Hentai Game [AIAS] Genmukan ~Aiyoku To Ryojoku No Inzai [幻夢館][020329](11585)
NEW PC Hentai Game [AIAS] STAIRS [STAIRS~夏のちょっと前~][020913](15105)
NEW PC Hentai Game [AIAS] Stitch [Stitch -掛け違えたボタン][021220](19427)
NEW PC Hentai Game [AIL SOFT] Prism Sound [プリズムサウンド][010914](7504)
NEW PC Hentai Game [AIL SOFT] Sexual Demon Uniform hunting [淫魔制服狩り][021220](19107)

I do apologize for asking question like a madman, I just want to make sure I will get this corrected and I won't get suspended again.


THanks

JB
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viewfinders



Posts: 1555

PostPosted: Tue Dec 30, 2008 4:19 am    Post subject: Reply with quote

jbdoujinshop wrote:

NEW PC Hentai Game [AGE] The Eternal You Wish [君が望む永遠][040625](68181)
NEW PC Hentai Game [AGE] Mabu Love Supplement [マブラヴ サプリメント][041217](113601)
NEW PC Hentai Game [AGE] MUV-LUV ALTERNATIVE [マブラヴオル][060224](24902)
NEW PC Hentai Game [AIAI] Hime Ichiya [秘女一夜][030905](29272)
NEW PC Hentai Game [AIAI] Doki Doki Beach! [どきどきビーチ!~胸騒ぎの予感][030926](27394)
NEW PC Hentai Game [AIAS] Genmukan ~Aiyoku To Ryojoku No Inzai [幻夢館][020329](11585)
NEW PC Hentai Game [AIAS] STAIRS [STAIRS~夏のちょっと前~][020913](15105)
NEW PC Hentai Game [AIAS] Stitch [Stitch -掛け違えたボタン][021220](19427)
NEW PC Hentai Game [AIL SOFT] Prism Sound [プリズムサウンド][010914](7504)
NEW PC Hentai Game [AIL SOFT] Sexual Demon Uniform hunting [淫魔制服狩り][021220](19107)

I do apologize for asking question like a madman, I just want to make sure I will get this corrected and I won't get suspended again.
THanks
JB


I would start with the title name i.e.
The Eternal You Wish new pc Hentai Game Ail Soft ...........

I haven't a clue what these items are so maybe I'm talking through my hat. If your items are only in Japanese, make sure that is clear in your listings. It is not enough to say it on your home page or about page as many buyers never see those pages.

Your descriptions then could start with

The Eternal You Wish is a ............... in Japanese only. What do the numbers signify?
Follow the title with a detailed description in Japanese. People who don't understand Japanese aren't going to be interested in your products anyway unless they are porn and words aren't important.

If you have products in both English and Japanese or have subtitles, then you need to give more description in English.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Wed Dec 31, 2008 1:34 am    Post subject: Reply with quote

Are this games direct from the manufacture?
OR are you selling copies of the game?
These old games or new games?
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jbdoujinshop



Posts: 11

PostPosted: Wed Dec 31, 2008 10:09 am    Post subject: Reply with quote

Laughing Laughing Laughing Laughing Laughing Laughing Laughing

Thank you all for your reply, eCrater team has replied me today. Here is what the nice lady said:

"Your store has been suspended for having non-English characters in your
items titles and descriptions which is against eCRATER policy.

If you want your store to be reactivated, fix it and then email us through
the contact form with a request for re-activation.


Sincerely,

The eCRATER Team"

Thus there is no way to have Japanese words in title or description at all. I will go ahead and remove it and get it reactivated.

Smile
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jbdoujinshop



Posts: 11

PostPosted: Wed Dec 31, 2008 8:42 pm    Post subject: Reply with quote

Nice! my store is being reactivated now. It take less than 12 hours~ Laughing
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viewfinders



Posts: 1555

PostPosted: Wed Dec 31, 2008 11:02 pm    Post subject: Reply with quote

Then the rules have changed. Used to be you could use other languages as long as English was first and dominant. Or maybe they just weren't strictly enforcing it.

Most of the infractions I came across were solely in another language.

If such is the case it is really important that you state clearly in each listing that it is Japanese or you will get bad feedback from buyers.
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poopsheet



Posts: 4865

PostPosted: Thu Jan 01, 2009 9:06 pm    Post subject: Reply with quote

I would bet that Dimitri thought as BT did -- that they were nonsense titles (even though the appropriate English words are there).

This was the original example (assuming it's representative of how all of the titles were prior to suspension):

Quote:
[13CM] Their Styles [彼女たちの流儀][060623](202041) JB PC Hentai Game

it is identiflied as follow:

[Game Maker] Game Title [Japanese Game Name][Release Date](Game Product ID) JB PC Hentai Game.


I don't know about the release date or game product ID but everything else is what buyers looking for those games would need to know.

Anyway, I'm just guessing that non-English text is still allowed as long as the information is properly represented in English as well.
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