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act1805



Posts: 14

PostPosted: Thu Nov 06, 2008 5:30 pm    Post subject: Items Missing from Search Reply with quote

Can someone help me? Some of my items are no longer showing when you do a search.

They were there the last few weeks and now they are not. They show in my products, but if I log out and then do a search, they don't come up.

Any suggestions??

Could they have been deleted and I wasn't notified?
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acread
moderator


Posts: 11986

PostPosted: Thu Nov 06, 2008 6:04 pm    Post subject: Reply with quote

Just took a look at your store. You have Google Ads in your categories, meaning your store is suspended. Check eCraters terms to see what the problem is. If I were to guess I would say fake designer goods.

Remove the listings that created the problem and then contact eCrater directly to get your store back.
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act1805



Posts: 14

PostPosted: Thu Nov 06, 2008 6:05 pm    Post subject: Reply with quote

What are Google Ads??
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thelivesandlovesofmaggiethecat



Posts: 9749

PostPosted: Thu Nov 06, 2008 6:11 pm    Post subject: Reply with quote

If you click on the www on your post you will be taken to your store home page. The ads at the bottom are placed there by Google.

I just looked at your home page. You have designer inspired goods which are not allowed. Check the ecrater terms and conditions and list of items not allowed.
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acread
moderator


Posts: 11986

PostPosted: Thu Nov 06, 2008 6:12 pm    Post subject: Reply with quote

open your account
click on Preview (so you open your stores homepage)
click on Categories at the top
click on one of the categories and you will see.

or just click on featured item on your homepage and you will see.
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act1805



Posts: 14

PostPosted: Thu Nov 06, 2008 6:30 pm    Post subject: Reply with quote

Thank you for your help! Mistake on my part. I have cleaned up my store and have emailed eCrater to see about having it activated.
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act1805



Posts: 14

PostPosted: Fri Nov 07, 2008 5:45 pm    Post subject: Reply with quote

Can anyone tell me about how long I should wait to hear back from eCrater about my store being suspended? Sent an email directly to them yesterday.

Thanks
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acread
moderator


Posts: 11986

PostPosted: Fri Nov 07, 2008 5:47 pm    Post subject: Reply with quote

That completely depends on their schedule. Give them at least 10 days.
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bargainsleuth



Posts: 1

PostPosted: Sat Feb 14, 2009 1:47 pm    Post subject: Reply with quote

I am having a similar problem with items I just listed in the past day or two; they are not showing up when I do a search. However, items I posted a while ago show up under searches and my store does not have Google Ads in place of my products.

???
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acread
moderator


Posts: 11986

PostPosted: Sat Feb 14, 2009 2:45 pm    Post subject: Reply with quote

bargainsleuth wrote:
I am having a similar problem with items I just listed in the past day or two; they are not showing up when I do a search. However, items I posted a while ago show up under searches and my store does not have Google Ads in place of my products.

???

Your store is not suspended.

There are some issues with eCrater's search feature and recently added items. The site is going through some maintenance. We think it is related to that. Read: http://www.ecrater.com/community/viewtopic.php?t=15721 and http://www.ecrater.com/community/viewtopic.php?t=15706

Look at your store site under the category the product is supposed to be. It could still be there dispite not coming up in search.
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