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act1805
Posts: 14
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Posted: Thu Nov 06, 2008 5:30 pm Post subject: Items Missing from Search |
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Can someone help me? Some of my items are no longer showing when you do a search.
They were there the last few weeks and now they are not. They show in my products, but if I log out and then do a search, they don't come up.
Any suggestions??
Could they have been deleted and I wasn't notified? |
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acread moderator
Posts: 11986
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Posted: Thu Nov 06, 2008 6:04 pm Post subject: |
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Just took a look at your store. You have Google Ads in your categories, meaning your store is suspended. Check eCraters terms to see what the problem is. If I were to guess I would say fake designer goods.
Remove the listings that created the problem and then contact eCrater directly to get your store back. |
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act1805
Posts: 14
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Posted: Thu Nov 06, 2008 6:05 pm Post subject: |
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What are Google Ads?? |
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thelivesandlovesofmaggiethecat
Posts: 10159
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Posted: Thu Nov 06, 2008 6:11 pm Post subject: |
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If you click on the www on your post you will be taken to your store home page. The ads at the bottom are placed there by Google.
I just looked at your home page. You have designer inspired goods which are not allowed. Check the ecrater terms and conditions and list of items not allowed. |
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acread moderator
Posts: 11986
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Posted: Thu Nov 06, 2008 6:12 pm Post subject: |
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open your account
click on Preview (so you open your stores homepage)
click on Categories at the top
click on one of the categories and you will see.
or just click on featured item on your homepage and you will see. |
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act1805
Posts: 14
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Posted: Thu Nov 06, 2008 6:30 pm Post subject: |
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Thank you for your help! Mistake on my part. I have cleaned up my store and have emailed eCrater to see about having it activated. |
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act1805
Posts: 14
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Posted: Fri Nov 07, 2008 5:45 pm Post subject: |
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Can anyone tell me about how long I should wait to hear back from eCrater about my store being suspended? Sent an email directly to them yesterday.
Thanks |
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acread moderator
Posts: 11986
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Posted: Fri Nov 07, 2008 5:47 pm Post subject: |
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That completely depends on their schedule. Give them at least 10 days. |
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bargainsleuth
Posts: 1
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Posted: Sat Feb 14, 2009 1:47 pm Post subject: |
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I am having a similar problem with items I just listed in the past day or two; they are not showing up when I do a search. However, items I posted a while ago show up under searches and my store does not have Google Ads in place of my products.
??? |
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acread moderator
Posts: 11986
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Posted: Sat Feb 14, 2009 2:45 pm Post subject: |
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bargainsleuth wrote: | I am having a similar problem with items I just listed in the past day or two; they are not showing up when I do a search. However, items I posted a while ago show up under searches and my store does not have Google Ads in place of my products.
??? |
Your store is not suspended.
There are some issues with eCrater's search feature and recently added items. The site is going through some maintenance. We think it is related to that. Read: http://www.ecrater.com/community/viewtopic.php?t=15721 and http://www.ecrater.com/community/viewtopic.php?t=15706
Look at your store site under the category the product is supposed to be. It could still be there dispite not coming up in search. |
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