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sheldonthinks



Posts: 9

PostPosted: Tue Jan 10, 2012 3:20 pm    Post subject: There are no items in this category Reply with quote

Hi Guys, please help Sad our store doesn't show any products when the photos are clicked online. the error is There are no items in this category

http://sheldonthinks.ecrater.com

We didn't change anything and our website is working well. The products should be available.
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cosmicray



Posts: 4209

PostPosted: Tue Jan 10, 2012 3:41 pm    Post subject: Re: There are no items in this category Reply with quote

sheldonthinks wrote:
Hi Guys, please help Sad our store doesn't show any products when the photos are clicked online. the error is There are no items in this category

http://sheldonthinks.ecrater.com

We didn't change anything and our website is working well. The products should be available.

Your store has been suspended. We are sellers (like you) and do not know the reason why. You should read the threads in the Suspended Stores section of the community for clues about what could have caused this to happen.
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sheldonthinks



Posts: 9

PostPosted: Tue Jan 10, 2012 3:44 pm    Post subject: Reply with quote

That's really impossible because we have very good reviews from all our customers... almost a perfect rating. Sad
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MoonwishesStore



Posts: 9136

PostPosted: Wed Jan 11, 2012 8:27 am    Post subject: Reply with quote

Quote:
That's really impossible because we have very good reviews from all our customers... almost a perfect rating.


That doesn't have anything to do with why you would be suspended. You apparently did something that is against ecrater's term and you will have to figure it out. There is a complete thread on suspended stores that might give you ideas (and where you should move this topic technically). As the other poster mentioned, we are just sellers like you and can't tell you why.
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maggiethehousecat



Posts: 2100

PostPosted: Wed Jan 11, 2012 3:28 pm    Post subject: Reply with quote

Sheldon, it could be something in your terms that is against eCRATER terms; perhaps you mention accepting credit cards by phone or that some items may be sold out or you are taking orders for a book not yet published. These are all against eCRATER terms and could cause your suspension if someone noticed and reported it.
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AmericanEdge



Posts: 913

PostPosted: Thu Jan 12, 2012 7:58 am    Post subject: Re: There are no items in this category Reply with quote

sheldonthinks wrote:
Hi Guys, please help Sad our store doesn't show any products when the photos are clicked online. the error is There are no items in this category

http://sheldonthinks.ecrater.com

We didn't change anything and our website is working well. The products should be available.


First and foremost; You have two stores selling the same product. This is against eCrater's TOS.

http://sheldonthinks.ecrater.com/ & http://distributedgeneration.ecrater.com/ Both are suspended.

The second store has only two products and was last updated 7 Aug 2010 01:55:52 PDT.
Delete this account or at least remove the two products from one or the other store.

Second; From your "Terms" page at http://sheldonthinks.ecrater.com/

Quote:
Our Customer Service

3. We will endeavour to keep you informed of any changes in products and services. We may add, delete or change some or all of our services at any time, including the manner in which those services are to be accessed. We do not however guarantee that our service or products will be available at all times or in all locations.

Products for sale must be in stock.
Since these are eBooks I would think that you would have an unlimited inventory.
I would remove this statement from terms page.

Since I can't see the product listings, there may be other issues.

Fix the first two problems and advise eCrater.


eCrater does not notify store owners when stores are suspended for violations of their terms.

They feel that it is up to the store owner to:
1. Identify the problem
2. Correct it
3. Contact eCrater when the problem has been fixed.

You may read the eCrater Terms at: http://www.ecrater.com/terms.php

You can contact eCrater at: http://www.ecrater.com/contact.php

Good Luck resolving this problem.
ralph
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quartermaster



Posts: 36

PostPosted: Wed Jan 25, 2012 11:59 am    Post subject: My au and uk sites Reply with quote

My AU and UK sites are not reflecting current currency rates.

"Do not auto convert prices in other currencies" is unchecked
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