Why Zero sales w/100s of views ? Need help please

avivnaturals · Posts: 2

Hi... We have been on ecrater since oct. We made some sales and had started getting about 1 sale every other day... not great, but a start (especially considering sales were made even though only a few people were viewing). Then, we had to pause our store for a couple of months.

Since we reactivated it two months ago, we haven't made a single sale even though we have 100s of people viewing the products. Can anyone take a look and see if they can tell us what's wrong?

It looks like: products are active; products are able to be found in search; we accept Paypal and Google and other methods; shipping is free... what else is there?

Thank you very much for your time,

Julia
[url]AvivNaturals.com[/url]

acread · moderator Posts: 11986

avivnaturals · Posts: 2

Wow... I wasn't being snotty when I asked for help, so I absolutely did not expect an angry unhelpful response that didn't address the issue.

Of course advertising is necessary to get more traffic... that isn't the issue. We already have more traffic than we did before at ecrater, but now have zero sales in two months.

The "what else is there" remark I made was just me wondering if something was "stuck" (like a glitch), or our store wasn't really active (but just looked like it was), or we missed something minor - or major.

I have spent HOURS reading the forums. I have NEVER posted once to any forum, and now I probably never will again. I simply needed help understanding why we had purchases before with very FEW views and now ZERO sales with hundreds of views. That is the question. Is something wrong with our store or checkout??

We plan on advertising in our spare time, but that is NOT the issue. If you had read my post before slamming me, you might have understood that we had zero sales with many, many more views now than we had before when we were making some sales. Yes, I understand we are in a recession, but we are still maintaining our sales at our main site and other venues, so that is not the issue.

Hope others receive more courtesy than you provided for us. I was hopeful this would be a friendly place. If you are the "face" of ecrater "community", you can count us out.

Julia

lastade-designs · moderator Posts: 2905

Hi,
I think you are being overly sensitive of the good constructive criticism that ACRead has given and you did ask for.
In my opinion, the type of items in your store usually sell well right around the first of the year when everyone has good intentions of trying to lose weight. That could be another reason why you are not selling. Your products are not really in demand by the general public. You will need to find a group of people who will want to try your products. A good place to promote might be to try and join forums that talk about physical fitness or natural health remedies and products.

acread · moderator Posts: 11986

Your store is in working order. There is nothing wrong with it.

I already gave my opinion on the situation. Regardless of you seeing as slamming. How on earth am I supposed to know how much advertising promoting, link building, SEO you are doing or how much time you are spending on the forum reading.

Sometimes I just have to start blind. From what you said it sounded like you let it sit still and untended.

theartsandlettersofmaggiethecat · Posts: 2099

I just took a pretty good look at your store. It is well set up and attractive. The titles and descriptions are informative. You have all your pages filled in properly. Prices seem reasonable to me.

What could be wrong since you say you have lots of traffic? Might have much to do with the current state of the economy. I take vitamins and supplements but if I had a family, I might think twice about whether I'd buy supplements or new underwear for the kids. People are scared even if they aren't currently in trouble. Health supplements might be the one area they feel they can cut out.

If your store was on hold for a while, and all you did was take it off hold, I wouldn't think that was enough to reactivate it. Add attributes, look for anything else you could do to perk up your descriptions. One thing that came to my mind, especially now with all the scandals about what is being put in products made in certain countries to make them cheaper etc, is where are your products made, as in compounded. The ingredients I'm sure come from all over the world, but where is the lab the puts the formula together.

I would definitely start tweaking even if it doesn't need it. That does create interest from the search engines.

Periwinkles · Posts: 2907

Right now it might just be the same reason it has pretty well stopped for all of us the last week or so. I have had a lot of hits this month and sales but the last week it just stopped like a wall was dropped or something. No telling what is going on. Hopefully it will get better again next month. Spring and summer sales tend to slow down for me.

zickit · Posts: 21857

GoneFunky · Posts: 1331

Submit your store URL to the major search engines and then hit some of the mile long list of other for added recognition.
This is a nice place to start:
http://www.submitexpress.com/

Sales seem to be really slow here this month. Crying or Very sad

TyreeTrading · Posts: 1608

The things I noticed:

3 featured categories with no items.
The fourth category - 6 items.
General speaking...the more items you have, the more you are perceived as a 'professional'...

Last update is more than a month ago. Yes, you need to update something every day - even if you change the home page or add to a description. Just as freshness is important to your product, freshness is important to SEOs.

Your items, like mine, are not necessities. Sometimes it feels like we are Don Quiote tilting at windmills - no matter how good the product, reasonable the price, etc the economy is not working in our favor. It's nothing personal, it's just the way it is.

acread · moderator Posts: 11986