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Store suspended, don't know why...
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lastchancetrading08



Posts: 12

PostPosted: Sun Jun 21, 2009 10:29 pm    Post subject: Store suspended, don't know why... Reply with quote

It was fine 2 days ago when I last checked.

Here's the email I just sent to the administrators:

"If somebody would please just inform me why my store was suspended, and what I need to do or fix to get my store back, I'd appreciate it.

It took a lot of time and effort to list over 1400 items, and I'd hope that all that time wasn't wasted."

I don't sell sex stuff, or bootlegs, or knockoffs....the apparel I sell is either private label (so no conflicts with designers protecting their territory) or licensed band apparel.

Other than that I sell mostly trading cards, so I'm really at a loss right now.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sun Jun 21, 2009 11:00 pm    Post subject: Reply with quote

Why is always the hard thing to figure out.
Harder for members of the community because we can't see the items or words so we can only guess.

It has to be something that's against the terms of selling on the site.
So be sure to read them very carefully.
Everything is in the proper global category - clothing goes in clothing not in automotive
No duplicate listings
No using brand names to sell a non-brand product.
no images that are not yours or that you don't have written permission to use - Sony does not allow anyone to use their images
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lastchancetrading08



Posts: 12

PostPosted: Sun Jun 21, 2009 11:16 pm    Post subject: Reply with quote

BigTallMensClothing wrote:
Why is always the hard thing to figure out.
Harder for members of the community because we can't see the items or words so we can only guess.

It has to be something that's against the terms of selling on the site.
So be sure to read them very carefully.
Everything is in the proper global category - clothing goes in clothing not in automotive
No duplicate listings
No using brand names to sell a non-brand product.
no images that are not yours or that you don't have written permission to use - Sony does not allow anyone to use their images


Motorcycle jackets are considered Automotive:Motorcycle "accessories" in the biking community. That's why I listed a couple jackets there.

If that's what the problem is, that's easily corrected.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sun Jun 21, 2009 11:29 pm    Post subject: Reply with quote

I don't know that is what the problem is -- BUT it most certainly can be.
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lastchancetrading08



Posts: 12

PostPosted: Sun Jun 21, 2009 11:37 pm    Post subject: Reply with quote

BigTallMensClothing wrote:
I don't know that is what the problem is -- BUT it most certainly can be.


Well, I moved the 3 jackets to clothing:mens:coats, I guess I'll email ecrater again and see if I get any response this time...
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sun Jun 21, 2009 11:48 pm    Post subject: Reply with quote

If you contact them again be sure to tell them what you have done to get unsuspended.
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lastchancetrading08



Posts: 12

PostPosted: Sun Jun 21, 2009 11:56 pm    Post subject: Reply with quote

BigTallMensClothing wrote:
If you contact them again be sure to tell them what you have done to get unsuspended.


Yup, already done.....I specifically mentioned moving the mc jackets to clothing.

If that's not the problem, I'm back to square one.

It can't be my pics or descriptions, since I take the pics myself and write my own descriptions, even for items where suppliers provide me with product specs.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Sun Jun 21, 2009 11:58 pm    Post subject: Reply with quote

Wish I knew for sure what the issue is BUT I'm just guessing.
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lastchancetrading08



Posts: 12

PostPosted: Mon Jun 22, 2009 12:10 am    Post subject: Reply with quote

BigTallMensClothing wrote:
Wish I knew for sure what the issue is BUT I'm just guessing.


I hear you, wish they'd just let someone know if there's a problem, rather than just suspend without notice...even the hated big E sends out a notice (granted, it's usually unintelligable mumbo jumbo that's not pertinent to the case at hand, but still...)

Well, guess I'll check a few more items tomorrow, and start ramping up that Ioffer store I opened last week...I can't afford downtime.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Mon Jun 22, 2009 12:27 am    Post subject: Reply with quote

You didn't by chance have items that were Sold Out, Out of Stock or not available until some future date - those are all against the terms also.
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thelivesandlovesofmaggiethecat



Posts: 9747

PostPosted: Mon Jun 22, 2009 2:13 am    Post subject: Reply with quote

Do you have proper titles? Nonsense titles that are just style names or brand names or style numbers cause stores to be suspended.
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Mon Jun 22, 2009 2:23 am    Post subject: Reply with quote

thelivesandlovesofmaggiethecat wrote:
Do you have proper titles? Nonsense titles that are just style names or brand names or style numbers cause stores to be suspended.

I can see the titles via the Mod Tool when I include ban stores
they are much better then most - so it's not titles.

I wondered there is a brand of purses called GIGI Chantal - it's a low brand name - thought maybe in the description (which I can NOT see), there might be a compared to big name brand in it or something.

I'm really stuck, lol
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bigtallmensclothing
moderator


Posts: 21854

PostPosted: Mon Jun 22, 2009 2:44 am    Post subject: Reply with quote

Going through Google website search and looking at cached pages I was able to see One description -- and this might be the issue

Quote:
YES, WE ACCEPT ONLINE PAYMENTS. READ BELOW FOR DETAILS.

Maxam

That was the WHOLE description and it's MEANINGLESS.
At the bare minimum repeat your title in the description area.
You NEED to describe what you are selling and at least that one doesn't tell anyone anything.
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acread
moderator


Posts: 11986

PostPosted: Mon Jun 22, 2009 4:35 am    Post subject: Reply with quote

Quote:
I hear you, wish they'd just let someone know if there's a problem, rather than just suspend without notice...even the hated big E sends out a notice (granted, it's usually unintelligable mumbo jumbo that's not pertinent to the case at hand, but still...)

Why did you get suspended at eBay?


Did you have a lot of customer complaints here? That may be a reason for suspension too.
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lastchancetrading08



Posts: 12

PostPosted: Mon Jun 22, 2009 9:03 am    Post subject: Reply with quote

BigTallMensClothing wrote:
You didn't by chance have items that were Sold Out, Out of Stock or not available until some future date - those are all against the terms also.


No, none of those apply.

Everything I have is in stock and ready to go.
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